Appendix E Troubleshooting

Problem

Check Item

Suggestion

 

 

 

Scanner cannot be

Has the Startup button been pressed?

Press the Startup button.

turned on.

 

 

Are the AC cable and AC adapter

Connect the AC cable and the AC adapter.

 

properly connected to the scanner?

 

 

Disconnect the AC cable from the scanner, wait at least

 

 

ten seconds, then reattach the cable and turn the power

 

 

back on again. If the problem persists, contact your

 

 

FUJITSU scanner dealer or an authorized FUJITSU

 

 

scanner service provider.

 

 

 

Scanning does not

Has the document been loaded correctly

Reload the documents into the ADF paper chute.

start.

into the ADF paper chute?

 

 

 

 

 

Is the ADF completely closed?

Close the top cover completely.

 

Does the same problem occur after

If the error status persists, contact your FUJITSU

 

turning the scanner power off and back

scanner dealer or an authorized FUJITSU scanner

 

on again, and re-logging in?

service provider.

 

 

 

Multifeed errors

Do the documents satisfy the required

Use documents which satisfy the quality conditions.

occur frequently.

quality conditions?

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

 

Has the document been loaded correctly

Riffle and realign the document stack, then load it back

 

into the ADF paper chute?

into the ADF paper chute.

 

 

 

 

Is the document stack more than 5 mm

Remove sheets from the stack to reduce it to a thickness

 

thick?

of 5mm or less.

 

 

 

 

Is the pad assembly dirty?

Clean the pad assembly.

 

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

 

Is the pad assembly worn out?

Replace the pad assembly.

 

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

Paper is not fed into

Do the documents satisfy the required

Use documents which satisfy the quality conditions.

the scanner.

quality conditions?

For more details, refer to "Network Scanner fi-6000NS

(Pick errors are

 

Operator's Guide".

frequent or document

 

 

Is the pick roller dirty?

Clean the pick roller.

feed stops midway)

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

 

Is the pick roller worn out?

Replace the pick roller.

 

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

 

Is there any foreign matter in the

Clean the document feed path.

 

document feed path?

 

 

 

 

Scanned data is

Are the feed rollers dirty?

Clean the feed rollers.

elongated.

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

Shadow on the

Are the feed rollers dirty?

Clean the feed rollers.

leading edge of the

 

For more details, refer to "Network Scanner fi-6000NS

scanned data.

 

Operator's Guide".

 

 

 

Vertical line on the

Are the glass scanner windows dirty?

Clean the glass scanner windows.

scanned data.

 

For more details, refer to "Network Scanner fi-6000NS

 

 

Operator's Guide".

 

 

 

Scanned data appears

Has the document been loaded correctly?

Load the document correctly.

skewed or distorted.

 

 

 

 

 

Quality of scanned

Are the glass scanner windows dirty?

Clean the glass scanner windows.

data is poor.

 

 

 

 

 

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