Chapter 4 Troubleshooting

This chapter describes common problems during the usage of the ScanSnap and how to remedy them.

4.1 Clearing Paper Jams

1.Remove the document on the paper chute.2.Open the ADF while pulling the cover open lever.3.Remove the jammed document.4.Close the ADF.You should hear the ADF click when it returns to its original position.

Click!

4.2 Troubleshooting Checklist

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store where you purchased the ScanSnap, or contact an authorized FUJITSU scanner service provider.

For troubleshooting errors caused during operation, refer to "7.2 Troubleshooting Checklist" of "ScanSnap S510M Operator’s Guide."

*Visit our Web site for your reference. Other useful information will be posted on the FAQ corner at the following Web site:

http://scansnap.fujitsu.com/

Symptom

Check This Item

 

Remedy

The ScanSnap

Is the power/USB cable connected

Correctly connect the power/USB cable.

cannot be turned

correctly?

 

 

Disconnect and then re-connect the power

on.

 

 

cable.

 

 

 

 

 

 

(Note: Wait at least five seconds before

 

 

reconnecting the power cable.)

 

Is the paper chute closed?

Open the paper chute.

 

(The ScanSnap is automatically

 

 

 

powered on/off when the paper

 

 

 

chute is opened/closed.)

 

 

 

Is the Mac OS X started

Wait until Mac OS X is started up completely.

 

completely? (The ScanSnap is

The

LED stays out while Mac OS X is

 

powered on/off in conjunction with

starting up or in the sleep mode.

 

the computer.)

 

 

ScanSnap S510M Getting Started 28