Symptom |
| Check This Item |
| Remedy |
|
Scanning does not | Is ScanSnap Manager for the | Install ScanSnap Manager for the ScanSnap | |||
start. | ScanSnap S510M installed in your | S510M. (Refer to "2.1 Installing the Supplied | |||
| computer? |
|
| ||
| Is the USB cable connected |
| Connect the USB cable correctly. (When a hub is | ||
| correctly? |
| used, check the hub's power supply.) |
| |
| Is the | LED light blinking? |
| Disconnect and then | |
|
|
|
| and AC adapter. |
|
|
|
|
| (Wait at least five seconds before reconnecting | |
|
|
|
| the AC or USB cable.) |
|
| Is ScanSnap Manager surely |
|
| ||
| started? |
| If the ScanSnap Manager icon | is not | |
| (If ScanSnap Manager is active, | ||||
|
|
| |||
| the ScanSnap Manager icon |
| displayed, with Finder, select the destination | ||
|
|
|
| folder where the ScanSnap is installed |
|
|
| appears in the Dock |
| (generally, you can find "ScanSnap" in |
|
|
|
|
| "Applications"), and then select "ScanSnap | |
| menu.) |
|
| Manager" to start up "ScanSnap Manager." | |
| Is ScanSnap Manager running | Perform the following: |
| ||
| normally? |
| 1. Disconnect and | ||
| (If ScanSnap Manager is not |
| AC adapter. If doing so does not improve the | ||
| running normally, the ScanSnap | situation, perform Step 2. |
| ||
| Manager icon in the Dock menu is | 2. If a USB hub is being used, directly connect | |||
|
|
|
| the ScanSnap to your computer. If this does | |
| in the | .) | not improve the situation, perform Step 3. | ||
| 3. Restart your computer. |
| |||
|
|
|
|
| |
| Depending on the features of the | If none of the above operations resolves the | |||
| computer, the ScanSnap may not | problem, uninstall and | |||
| be recognized shortly after the | Manager. |
| ||
| power is turned on back if the |
| For details about uninstallation, refer to | ||
| computer goes into the sleep mode | "Appendix A Uninstalling ScanSnap" in the | |||
| before turning off the power. |
| "ScanSnap S510M Operator's Guide". | ||
|
|
| |||
| Did you resume the computer from | When you perform scanning after resuming the | |||
| the hibernation state? |
| computer from the hibernation state, move the | ||
|
|
|
| mouse or press any key before scanning. | |
When the | Did you put multiple | Put only one | |||
document is | materials (photos/post cards) in | card) in Carrier Sheet per scanning. |
| ||
scanned with the | the Carrier Sheet for scanning? |
|
| ||
Carrier Sheet, a |
|
|
|
|
|
|
|
| A detection error in the folded portion may | ||
message, |
|
|
| ||
|
|
| cause part of the page image be lost. In such | ||
"Document size |
|
|
| ||
|
| case, set the document so its edge will be about | |||
incorrect", appears |
|
| |||
|
| 1 mm inside of the Carrier Sheet frame. | |||
|
|
| |||
or part of the page |
|
|
| ||
|
|
|
|
| |
image is lost. |
|
|
|
|
|
|
|
|
|
|
|
*The latest information, which is updated on an
29