Troubleshooting and tips
Troubleshooting and tips
Follow the safety notes in the "Safety/Regulations" manual when connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.
►Switch the Tablet PC off.
►Contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Have the following information ready when you call:
•The model name and serial number of the Tablet PC. The serial number is located on a sticker on the underside of the Tablet PC.
•Alternatively, you can look up the serial number in the operating system: Select
Settings > About the tablet > Status. The serial number is stored in the Serial number field.
•Notes of any messages that appear on the screen and information on acoustic signals.
•Your system configuration and all peripheral devices connected to your system.
•Your sales contract.
Help if problems occur
Should you encounter a problem with your computer that you cannot resolve yourself:
►Note the serial number of your device. You will find the serial number on the sticker on the on the back of the Tablet PC.
►For further clarification of the problem, contact the Service Desk for your country (see the Service Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). Have the serial number of your system ready for this purpose.
Using the Reset button
If the device no longer reacts to input or the ON/OFF switch, use the Reset button to restart the device.
►Disconnect the device from the mains adapter.
►Open the slot cover of the SIM card and the memory card.
►Press a pen or a piece of wire (e.g. a paperclip) firmly into the opening of the Reset button to restart the device.
►Your device vibrates briefly to confirm the reset.
►Replace the slot cover.
►Connect the mains adapter to the device again.
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