Manuals / GarrettCom / Computer Equipment / Switch

GarrettCom 6K32TRC When Calling for Assistance, Return Material Authorization RMA Procedure

Models: 6K32T 6K32TRC

1 78
Download 78 pages 49.11 Kb
Page 71
Image 71

Magnum 6K32T & 6K32TRC Managed Switch

Installation and User Guide 05/07)

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 6K32T & 6K32TRC Switch unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

6.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem; (complete Network diagram preferred)

d.Any particular application, environment, power spike that, when used, appears to create the problem;

2.An accurate list of GarrettCom product model(s) involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

6.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

www . GarrettCom . com

66

Page 70 Page 72
Page 71
Image 71
GarrettCom 6K32TRC user manual When Calling for Assistance, Return Material Authorization RMA Procedure
Page 70 Page 72

6K32T, 6K32TRC specifications

The GarrettCom 6K32TRC and 6K32T are advanced, ruggedized network switches designed for mission-critical applications in challenging environments. These switches are notable for their reliability, versatility, and high performance, making them ideal for industries such as transportation, utilities, and industrial automation.

One of the key features of the 6K32TRC and 6K32T is their robust construction. These switches are built to withstand extreme temperatures, humidity, and harsh conditions, ensuring continued operation even in the most demanding settings. With an operational temperature range of -40°C to +75°C, they can function effectively in various climates, making them perfect for outdoor or unconditioned environments.

Both models are equipped with Layer 2 and Layer 3 switching capabilities, offering flexibility for different networking needs. The 6K32T, for instance, is designed specifically for applications that require high-speed connectivity and data management. With support for various Ethernet protocols, these switches provide reliable data transmission and low latency, essential for real-time applications.

The 6K32TRC model features enhanced redundancy and failover capabilities. It supports a range of network topologies including ring, star, and mesh configurations, ensuring that network uptime is maximized even in the face of component failures. Redundant power supply options further guarantee continuous operation.

Scalability is another highlight of the GarrettCom 6K32 series. The switches are modular, allowing users to easily add or replace various interface cards to support additional network connections or management features without significant downtime.

Security is paramount in industrial settings, and the 6K32TRC and 6K32T adhere to modern cybersecurity standards. They include features such as access control lists (ACLs), Secure Shell (SSH) for encrypted management access, and VLAN tagging to enhance network security.

In terms of management, the switches support an array of protocols for easy integration and monitoring within existing networks. SNMP, RMON, and web-based management interfaces streamline the administrative process, ensuring that network managers can efficiently oversee their operations.

Overall, the GarrettCom 6K32TRC and 6K32T switches exemplify reliability and advanced technology. Their robust design, comprehensive feature set, and focus on security make them an excellent choice for organizations requiring resilient network solutions in challenging industrial environments.