CD drive problems
An audio CD produces no sound.
Probable cause | Solution |
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The CD is loaded incorrectly | Make sure the label is facing up, then try again. |
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|
The speakers are not | Make sure the speaker cables are connected |
connected | properly and securely. |
|
|
The speaker volume is turned | Check the volume control and turn it up if |
down | necessary. |
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|
The speakers may be muted | Make sure mute controls are turned off. To |
through the Multimedia | make sure mute is turned off: |
volume control | In Windows XP, click Start, then select |
| |
| Control Panel. Click Sounds, Speech, and |
| Audio Devices, then Adjust the system |
| volume. Make sure that the Mute check box |
| is not selected. |
| In Windows Me, Windows 2000, Windows 98, |
| and Windows NT, |
| icon in the lower right corner of the taskbar and |
| make sure that the Master Out, CD Audio, |
| MIDI, Digital, and Wave Mute check boxes are |
| not selected. |
|
|
The speakers may be faulty | Connect a set of headphones to the line out |
| jack to test the output. If they work, replace the |
| speakers. |
|
|
The sound card may not be | Open the computer, then reseat the sound |
installed correctly | card. Make sure the cables are connected |
| properly. Some computers do not have sound |
| cards because sound capabilities are built into |
| the system board. |
|
|
The CD drive audio cable | Open the computer and make sure the cables |
may be installed incorrectly | are connected properly. Some computers do |
| not have sound cards because sound |
| capabilities are built into the system board. |
|
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80Troubleshooting