Modem problems

The computer does not recognize the modem.

Probable cause

Solution

 

 

The modem has not been

Add the modem as new hardware.

added as new hardware

 

 

 

The modem is not connected

Make sure the line connected to the modem is

to a live phone jack

working and plugged into the appropriate port

 

on the modem (line port).

 

 

The phone jack is in use

If the modem shares the jack with another

 

device, make sure the other device does not

 

have the port open (for example, someone is

 

on the phone, or another modem is in use).

 

 

Modem problems

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