
Computer problems
The computer will not start up.
Probable cause | Solution |
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The computer is not | Make sure the power cable(s) are connected |
connected to an AC outlet | correctly to an operating AC power source. |
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The voltage selection switch | Make sure the voltage selection switch is set |
is not set correctly | correctly for your area. |
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The computer is non-responsive.
Probable cause | Solution |
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An error occurred while | Restart your computer. If the computer is still |
running a program or your | |
computer may be out of | button for 5 seconds to turn the computer off. |
memory | Turn the computer back on and follow the |
| |
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The heatsink is not properly | Reseat the heatsink. |
seated on the processor. |
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The keyboard does not work.
Probable cause | Solution |
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A key was pressed while the | Clear the stuck key, then turn off the computer, |
computer was starting up | wait for a few seconds, then turn the computer |
| back on. |
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The keyboard is not plugged | Make sure the cable is plugged in correctly. |
in or connected properly |
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Something spilled into the | Turn off the computer. Turn the keyboard |
keyboard | upside down to drain, then turn it over and let |
| it dry before using the keyboard again. |
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The keyboard is defective | Try a keyboard you know is working. |
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82Troubleshooting