Computer problems

The computer will not start up.

Probable cause

Solution

 

 

The computer is not

Make sure the power cable(s) are connected

connected to an AC outlet

correctly to an operating AC power source.

 

 

The voltage selection switch

Make sure the voltage selection switch is set

is not set correctly

correctly for your area.

 

 

The computer is non-responsive.

Probable cause

Solution

 

 

An error occurred while

Restart your computer. If the computer is still

running a program or your

non-responsive, press and hold in the power

computer may be out of

button for 5 seconds to turn the computer off.

memory

Turn the computer back on and follow the

 

on-screen instructions.

 

 

The heatsink is not properly

Reseat the heatsink.

seated on the processor.

 

 

 

The keyboard does not work.

Probable cause

Solution

 

 

A key was pressed while the

Clear the stuck key, then turn off the computer,

computer was starting up

wait for a few seconds, then turn the computer

 

back on.

 

 

The keyboard is not plugged

Make sure the cable is plugged in correctly.

in or connected properly

 

 

 

Something spilled into the

Turn off the computer. Turn the keyboard

keyboard

upside down to drain, then turn it over and let

 

it dry before using the keyboard again.

 

 

The keyboard is defective

Try a keyboard you know is working.

 

 

82Troubleshooting