Printer problems

The printer will not turn on.

Probable cause

Solution

 

 

The printer is not plugged in

Make sure the power cable is plugged into a

 

working power source.

 

 

The printer is not turned on

Make sure the printer’s power switch is

 

pressed or set to the On position. If the printer

 

is turned on, the green power LED should be

 

illuminated.

 

 

The printer is defective

Try another printer, if one is available.

 

 

The printer is turned on but will not print.

Probable cause

Solution

 

 

The printer is not connected

Make sure the data cable is properly

to the computer

connected between the printer and the

 

computer. Check the connector and cable for

 

bent or broken pins.

 

 

The printer is not designated

If the printer that you are trying to print to is

as the default printer

not the default printer, make sure you have

 

selected it through the program’s printer setup

 

function.

 

 

The printer has not been

In the Printers window, double-click Add

added to the computer.

Printer. Follow the on-screen instructions for

 

adding the new printer.

 

 

The printer is not on-line

Make sure the on-line or ready light is on, or

(ready)

the display indicates “Ready.”

 

 

The printer prints garbled text.

 

 

Probable cause

Solution

The wrong driver is being used for the selected printer

In the Printers window, click to select the printer, click File, then select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.

Printer problems

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