
Printer problems
The printer will not turn on.
Probable cause | Solution |
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The printer is not plugged in | Make sure the power cable is plugged into a |
| working power source. |
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The printer is not turned on | Make sure the printer’s power switch is |
| pressed or set to the On position. If the printer |
| is turned on, the green power LED should be |
| illuminated. |
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The printer is defective | Try another printer, if one is available. |
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The printer is turned on but will not print.
Probable cause | Solution |
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The printer is not connected | Make sure the data cable is properly |
to the computer | connected between the printer and the |
| computer. Check the connector and cable for |
| bent or broken pins. |
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The printer is not designated | If the printer that you are trying to print to is |
as the default printer | not the default printer, make sure you have |
| selected it through the program’s printer setup |
| function. |
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The printer has not been | In the Printers window, |
added to the computer. | Printer. Follow the |
| adding the new printer. |
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The printer is not | Make sure the |
(ready) | the display indicates “Ready.” |
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The printer prints garbled text. | |
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Probable cause | Solution |
The wrong driver is being used for the selected printer
In the Printers window, click to select the printer, click File, then select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.
Printer problems | 89 |