CD drive problems

An audio CD produces no sound.

Probable Cause

 

 

Solution

 

 

 

The CD is loaded incorrectly.

Make sure the label is facing upward, then try

 

 

 

again.

 

 

 

The speakers are not

Check the speaker cables. Make sure they are

connected.

 

 

connected properly and securely.

 

 

 

The speaker volume is turned

Check the volume control.

down.

 

 

 

 

 

 

The speakers may be muted

Double-click the speaker icon on the task bar.

through the Multimedia

Make sure the MUTE box is not selected.

volume control.

 

 

 

 

 

 

The speakers may be faulty.

Connect a set of headphones to the line out

 

 

 

jack to test the output. If they work, replace the

 

 

 

speakers.

 

 

 

The sound card may not be

Open the system, then reseat the sound card.

installed correctly.

 

 

Make sure the cables are connected properly.

 

 

 

The CD drive audio cable

Open the system and make sure the cables

may be installed incorrectly.

are connected properly.

 

 

 

 

Important

 

Some systems do not have sound cards because sound

 

 

 

capabilities are built into the system board.

 

 

 

 

The CD drive is not recognized by the system.

Probable Cause

Solution

 

 

The CD is not intended for PC

Make sure the CD is PC-compatible.

use.

 

 

 

The CD is loaded incorrectly.

Make sure the label is facing upward, then try

 

again.

 

 

The CD is scratched or dirty.

Try cleaning the CD with a lint-free cloth.

 

Check the CD for scratches.

 

 

CD drive problems

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