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Gateway E3400 The printer will not turn on, The printer is turned on but will not print, Printers, Add Printer, Start | Settings |

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Printer problems

The printer will not turn on.

Probable Cause

Solution

The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source.

The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated.

The printer is defective.

Try another printer, if one is available.

The printer is turned on but will not print.

Probable Cause	Solution

The printer is not connected	Check the data cable between the printer and
to the system.	the system. Make sure it is connected to the
	proper port. Check the connector and cable for
	bent or broken pins.

The printer is not designated	If the printer to which you are trying to print is
as the default printer.	not the default printer, make sure you have
	selected it through the application’s printer
	setup function.

The printer has not been	From the Printers window (Start Settings
added to the system.	Printers), double-click Add Printer. Follow the
	directions for adding the new printer.

The printer is not on-line	Make sure the on-line or ready light is on, or
(ready)	the display indicates “Ready.”

90Troubleshooting

Contents

Page Preface 4 Replacing and Adding System Components Using the BIOS Setup Utility Managing Your System Cleaning Your System Troubleshooting Safety, Regulatory, and Notices Specifications Index Page Preface Page System1 Features Page Audio-out port CD drive CD eject button CD volume control Power LED Reset button Right panel release button AGP video card connector (optional) Kensington lock slot Keyboard port Mouse port Parallel port Power Connector RJ-45LAN connector (LAN card) connects a network cable Serial ports USB ports Video port Page Page Page Front Back Page System Setup To start the system: Understanding the Power-On Self-Test Setting up the operating system To complete the operating system setup: Page Case Access To avoid static electricity discharge: Page Removing the side panels To remove the right panel: Page Page To remove the left panel: Replacing the side panels To replace the left panel: To replace the right panel: Replacing and Adding System Components Preparing to replace or add a drive The drive cage Releasing the drive cage To release the drive cage: Page Page Reinserting the drive cage To reinsert the drive cage: 3.5-inchdiskette or CD drives Replacing the diskette drive To replace a 3.5-inchdiskette drive: Page Replacing the CD drive To replace the CD drive: Page Adding a second 5.25-inchdevice Page Page Hard drive Replacing the hard drive To replace the 3.5-inchhard drive: Page Page Adding an additional hard drive To add an additional hard drive: Page Page To install or replace DIMMs: Page Page To add a PCI expansion card: Page Page To replace the AGP card: To replace the battery: Page To replace the power supply: Page To remove the system board tray assembly: Page To replace the system board: To replace the system board tray assembly: Page To remove the heat sink: To remove the processor: To install the new processor: To replace the heat sink: Page Using the BIOS Setup Utility Page Page Recovery mode To recover the BIOS: Page Managing Your System Surge suppressors Line conditioners Uninterruptible power supplies Hard drive maintenance utilities Checking for bad sectors and other disk problems Using a disk defragmenter to improve efficiency Hard drive management practices Checking hard drive space To check hard drive space: Backing up files Deleting unneeded files To delete .tmp files: Deleting temporary Internet files Emptying the Recycle Bin To decrease the size of the Recycle Bin: Page Protecting against viruses To remove a virus: Checking system health with LANDesk To install LANDesk Client Manager: Creating a startup diskette Keeping a record of system configuration Using your System Restoration CD Page Cleaning Your Page Troubleshooting Verifying your configuration Troubleshooting guidelines An audio CD produces no sound The CD drive is not recognized by the system Start | Settings | Control Panel), double-click Add New Hardware Advanced | IDE Configuration menu, set the IDE Controller to Both and the Secondary The SCSI drive is not recognized by the system The IDE drive is not recognized by the system Memory errors were detected during system start up A new processor is not recognized by the system The modem is not recognized by the system A SCSI device is not recognized by the system The diskette drive is not recognized by the system The diskette drive will not read, write, or format The diskette drive LED illuminates continuously An adapter card is not recognized by the system The printer will not turn on The printer is turned on but will not print The printer prints garbled text The system will not start up The system is non-responsive The keyboard does not work The mouse does not work The system is running but there is no display The text on the display is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Page Error Message Solutions exit Command.com file Page Page Safety Regulatory, and Notices Setting up your system Care during use Replacement parts and accessories American users FCC part 68 (applicable to products fitted with USA modems) Canadian users European users Japanese users Australia and New Zealand users External television antenna grounding Lightning protection Power lines Antenna and satellite grounding Reference Grounding component All rights reserved Trademark acknowledgments Specifications A