Before you call for service…, Consumer Support Troubleshooting Tips

Safety Instructions

Before you call for service…

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Instructions

Refrigerator does not operate

Refrigerator in defrost cycle. • Wait about 30 minutes for defrost cycle to end.

Either or both controls set to OFF. • Set the controls to a temperature setting.

Refrigerator is unplugged.	• Push the plug completely into the outlet.
The fuse is blown/circuit	• Replace fuse or reset the breaker.
breaker is tripped.

The refrigerator is in	• Unplug the refrigerator and plug it back in.
showroom mode.

Operating

Vibration or rattling Rollers need adjusting. • See Rollers.

(slight vibration is normal)

Motor operates for long periods or cycles on and off frequently. (Modern refrigerators with more storage space and

a larger freezer require more operating time. They start and stop often to maintain even temperatures.)

Normal when refrigerator	• Wait 24 hours for the refrigerator to completely
is first plugged in.	cool down.

Often occurs when large	• This is normal.
amounts of food are
placed in refrigerator.

Door left open.	• Check to see if package is holding door open.

Hot weather or frequent	• This is normal.
door openings.

Temperature controls set	• See About the controls.
at the coldest setting.

Refrigerator or freezer	Temperature control not set	• See About the controls.
compartment too warm	cold enough.

	Warm weather or frequent	• Set the temperature control one step colder.
	door openings.	See About the controls.

	Door left open.	• Check to see if package is holding door open.

Frost or ice crystals	Door left open.	• Check to see if package is holding door open.
on frozen food
on frozen food	Too frequent or too long
(frost within package	Too frequent or too long
(frost within package	door openings.
is normal)	door openings.
is normal)

Divider between	Automatic energy saver	• This helps prevent condensation on the outside.
refrigerator and freezer	system circulates warm
compartments	liquid around front edge
feels warm	of freezer compartment.

Automatic icemaker	Icemaker power switch	• Set the power switch to the on position.
does not work	is in the off position.

	Water supply turned off or	• See Installing the water line.
	not connected.

	Freezer compartment	• Wait 24 hours for the refrigerator to completely
	too warm.	cool down.

	Piled up cubes in the storage	• Level cubes by hand.
	bin cause the icemaker
	to shut off.

	Ice cubes stuck in icemaker.	• Turn off the icemaker, remove cubes and turn
	(Green power light on	the icemaker back on.
	icemaker blinking).