Before you call for service…

Troubleshooting Tips

Problem

Possible Causes

What To Do

 

 

 

Water filter indicatorThis is normal.• The water filter indicator light shows the following:
light changed color

 

Green = Good

 

 

Orange = Change soon

 

 

Red = Change immediately

 

 

• See About the water filter for more information.

 

 

 

Water filter indicator light

Water filter indicator must

Non-LCD models:

remains red even afterbe reset.• Press and hold the ICE & WATER pad for 3 seconds.
replacing the water filter

 

See About the water filter for more information.

 

 

LCD models:

 

 

• On the LCD screen, select SETTING, then WATER FILTER.

 

 

Select REPLACE and follow the instructions given.

 

 

 

Water filter indicator

This is normal. This light will

• See About the water filter for more information.

light is not litturn orange to tell you that you

 

 

need to replace the filter soon.

 

 

The filter cartridge should be

 

 

replaced when the replacement

 

 

indicator light turns red.

 

 

 

 

Handle is loose / handleHandle needs adjusting.• See Attach the Fresh Food handle and Attach
has a gap

 

the Freezer handle sections for detailed instructions.

 

 

 

Refrigerator beepingThis is the door alarm.• Close door.

 

 

 

Control setting is not litOn some models, the light• If the control settings do not light up, check to see if
(non-LCD models)

bulbs at the top of the refrigerator the light bulbs are burned out, and replace if necessary.

 

compartment light up the

 

 

temperature control settings.

 

LCD screen freezes

LCD screen needs to be reset.

(LCD models)

 

Reset the LCD screen by inserting a paper clip into the small hole next to the SD card slot under the front edge of the dispenser opening (see Screen Functions: Photos for location).

Not cooling. OF/OF

The cooling system is off.

appears in the display

 

Non-LCD models:

Press and hold the ADJUST FREEZER and ENERGY SAVER pads at the same time for 3 seconds. You will hear a beep and the OF/OF will disappear. You can now adjust the temperature. Please allow 24 hours for the unit to cool to your set temperature.

Not cooling. OFF/OFF

The cooling system is off.

appears in the display

 

LCD models:

On the LCD screen, select SETTING, SYSTEM and then COOLING SYSTEM until a check mark appears beside COOLING SYSTEM. Select HOME. You can now adjust the temperature. Please allow 24 hours for the unit to cool to your set temperature.

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