GE Concord 4 manual Touchtone Phone System Operation, How the Panel Answers the Phone

When using a cellular phone to operate the system, follow the off-site operating instructions.

How the Panel Answers the Phone

When you call the panel, it needs to recognize that it should answer the incoming call. This is accomplished by one of two methods:

•Ring-Hang-Ring method

•Twelve-Ring method

Ring-Hang-Ring Method

You can use this method if there is no chance that an answering machine or person will pick up the call on the first ring.

1.Call the panel. (In most cases this is the same number as the regular phone.)

2.Let the phone ring once, then hang up.

3.Wait between 8 and 30 seconds, then call the system again. This time the panel will answer (“System hello,”) on the first ring.

4.Enter # (your designated Phone Command Prefix).

5.Enter your access CODE. You hear a short status message, such as, “System is OK.”

6.Proceed with system commands.

Twelve-Ring

You can use this method if there is no chance that an answering machine or person will pick up the call before the twelfth ring.

1.Call the panel and let the phone ring. The panel will answer “System hello” after the twelfth ring.

2.Enter # (your designated Phone Command Prefix).

3.Enter your access CODE. You hear a short status message, such as, “System is OK.”

4.Proceed with system commands.

Codes with Remote Access Capability

The ability to access the system from off-site is determined by a code attribute (see “Assigning Code Attributes”).

Check the User Sheets in Appendix A to see which access codes have the ability to operate the system from off-site.

Touchtone Phone System Operation

Phone operation of your system involves 2 steps:

Step 1. Use a Touchtone phone to access the system.

Local Phone Access	Pick up the phone. Within 5 seconds of picking up the phone receiver,
	enter # (or *).
Remote Phone Access	Use the Ring-Hang-Ring or the Twelve-Ring method to get the system
	to answer the call.
	Then enter # (or *) + CODE

Concord 4 Series Security Systems 35