Common Questions and Answers
Q. I can’t arm my system.
A. Try the following:
•If arming to Level
•Press * for a system status and for clues to the problem.
•Call the installer.
Q. I cannot bypass a sensor: my alphanumeric touchpad displays “INVALID” and my fixed dis- play touchpad sounds a single, long beep.
A. Possible explanations include:
•The sensor you’re trying to bypass may not be active in the current arming level. For exam- ple, an interior motion detector will not be active in Level
•You may be trying to bypass a
•Your access code has not been assigned the direct bypassing attribute. See “Assigning the Direct Bypassing Attribute”.
Q. I can’t arm my system to Level
A. If a delay door is open while you’re trying to arm the system to Level 3 or a delay door was not activated after the arming attempt, the system will arm to Level 2 instead. Close the delay door, arm the system to Level 3, then exit through a delay door.
Phone Issues
Q. How do I disable my system long enough to retrieve messages from work or to do banking over the phone?
A. Solutions include:
•Disengage the security system from local phone control by entering # + 7 + 3. The system responds by returning a dial tone.
•Pick up the phone receiver and wait 5 seconds before dialing any numbers. After the 5 second period, the system disables local phone control and ignores phone commands.
Lighting Issues
Q.My lights don’t come on automatically as they’ve been programmed to do.
A.Try the following:
•Does the lamp have a working bulb?
•Is the lamp plugged in at a working outlet that is not controlled by a light switch?
•Is the lamp plugged in to a lamp module?
•Make sure that you’ve attached the correct time schedule as described in “Advanced Light Control”.
•Check to see that you’ve set up the time schedule correctly as described in “Creating Time Schedules”.
•Check the User Sheets in Appendix A to see in which partition the light is set up to be active.
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