Safety | Instructions |
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Operating | Instructions |
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Care and | Cleaning |
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Installation | Instructions |
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Troubleshooting | Tips |
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Consumer | Support |
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Before you call for service…
Problem | Possible Causes |
| What To Do |
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Relief valve producing | Pressure buildup caused | • | This is an unacceptable condition and must be corrected. |
popping noise | by thermal expansion |
| Contact the water supplier or plumbing contractor on how |
or draining | to a closed system. |
| to correct this. Do not plug the relief valve outlet. |
The heater is beeping | The water heater has not | • | Fill the tank completely with water. Press ENTER to stop |
and the screen says | been filled with water before |
| the alarm and then press POWER when the tank has been |
“Attention! Tank not | powering up. Powering up the |
| filled. |
filled!” | heater without water will |
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| damage the electric heaters. |
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| The water heater warranty |
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| does not cover damage or |
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| failure resulting from operation |
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| with an empty or partially |
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| empty tank. |
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The filter light is on. | The filter requires cleaning. | • | Follow the instructions on how to remove and clean the |
| A clean filter is necessary for |
| filter on page 13. |
| effective operation. |
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The heater is beeping | There is an issue with the | • | The unit will automatically switch to another available |
and the screen says | heat pump system. |
| mode to ensure you continue to have hot water. Contact |
“Heat Pump Failure” |
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| service immediately and give them the codes listed on the |
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| display screen. |
The heater is beeping | There is an issue with the | • | The unit will automatically switch to another available |
and the screen says | water heater system. |
| mode to ensure you continue to have hot water. Contact |
“Water Heater Failure” |
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| service immediately and give them the codes listed on the |
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| display screen. |
The heater is beeping | There is an issue with the | • | The heater will need to turn off. Contact service immediately. |
and the screen says | water heater that requires |
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“System Failure” | immediate attention. |
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Unit is not making | If unit is using resistance | • | Check mode of unit. |
noise | elements, it will not make |
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| noise. |
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