Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Fan noise

 

The convection fan may turn on

This is normal. The convection fan will run until the

 

 

and off automatically.

function is over or the door is opened.

 

 

 

 

 

Convection fan

 

Preheat temperature

Fan will start automatically once the preheat

not working

 

not reached.

temperature is reached.

 

 

 

 

 

Drawer does not slide

 

The drawer is out of alignment.

Fully extend the drawer and push it all the way in.

smoothly or drags

 

 

 

See the Care and cleaning of the range section.

 

 

 

 

 

 

 

Drawer is overloaded or load

Reduce weight. Redistribute drawer contents.

 

 

is unbalanced.

 

 

 

 

 

Lower oven drawer or

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

warming drawer will

 

blown or the circuit breaker

 

not work

 

tripped.

 

 

 

 

 

 

 

The upper oven is self-cleaning.

Wait for the self-clean cycle to finish and the oven

 

 

 

 

to cool.

 

 

 

 

 

 

 

Controls improperly set.

See the Lower oven drawer section.

 

 

 

 

Excessive condensation

 

Liquid in drawer.

Remove liquid.

in the drawer

 

 

 

 

 

Uncovered foods.

Cover food with lid or aluminum foil.

 

 

 

 

 

 

 

 

Temperature setting too high.

Reduce temperature setting.

 

 

 

 

Food dries out in the

 

Moisture escaping.

Cover food with lid or aluminum foil.

lower oven drawer or

 

 

 

 

 

Oven drawer not fully closed.

Push drawer in until latch engages.

warming drawer

 

 

 

 

 

 

 

 

 

 

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GE J2B918 Fan noise, Convection fan, Not working, Drawer does not slide, Smoothly or drags, Lower oven drawer or