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Problem

 

Possible Causes

What To Do

 

 

 

 

 

Food does not

 

 

Oven controls improperly set.

• Make sure you touch the BROIL HI/LO pad.

broil properly

 

 

 

 

 

 

Oven door not closed.

• See the Using the oven section.

 

 

 

 

 

 

 

 

 

 

 

Improper shelf position

• See the Broiling Guide.

 

 

 

being used.

 

 

 

 

 

 

 

 

 

Food being cooked in a hot pan.

• Use the broiling pan and grid that came with your

 

 

 

 

range. Make sure it is cool.

 

 

 

 

 

 

 

 

Cookware not suited for broiling.

• Use the broiling pan and grid that came with your range.

 

 

 

 

 

 

 

 

Aluminum foil used on the

• See the Using the oven section.

 

 

 

the broiling pan and grid has

 

 

 

 

not been fitted properly and

 

 

 

 

slit as recommended.

 

 

 

 

 

 

 

 

 

Oven bottom not securely

• See the Installation of the range section.

 

 

 

seated in position.

 

 

 

 

 

 

Oven temperature

 

 

Oven thermostat

• See the Adjust the oven thermostat—Do it yourself! section.

too hot or too cold

 

 

needs adjustment.

 

 

 

 

 

 

Oven light does not work

 

Light bulb is loose or defective.

• Tighten or replace the bulb.

 

 

 

 

 

 

 

Plug on range is not completely

• Make sure electrical plug is plugged into a live, properly

 

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

Oven will not self-clean

 

The oven temperature is too

• Allow the range to cool to room temperature and

 

 

high to set a self-clean operation.

reset the controls.

 

 

 

 

 

 

 

Oven controls improperly set.

• See the Using the self-cleaning oven section.

 

 

 

 

 

 

On models with a door latch,

• Make sure you move the door latch handle all the way

 

 

the oven door is not in the

to the right.

 

 

locked position.

 

 

 

 

 

“Crackling” or

 

This is the sound of the

• This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking and

 

 

 

cleaning functions.

 

 

 

 

 

Excessive smoking

 

Excessive soil.

• Touch the CLEAR/OFF pad. Open the windows to rid

 

 

 

 

the room of smoke. Wait until the LOCKED DOOR light

 

 

 

 

goes off. Wipe up the excess soil and reset the

 

 

 

 

clean cycle.

 

 

 

 

Oven door will not open

 

Oven too hot.

• Allow the oven to cool below locking temperature.

after a clean cycle

 

 

 

 

 

 

 

 

Oven not clean after

 

Oven controls not properly set.

• See the Using the self-cleaning oven section.

a clean cycle

 

 

 

 

 

Oven was heavily soiled.

• Clean up heavy spillovers before starting the clean cycle.

 

 

Heavily soiled ovens may need to self-clean again or for a longer period of time.

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Safety Instructions Operating Instructions Installation Instructions Troubleshooting Tips Consumer Support

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GE JGBP99 Food does not, Broil properly, See the Broiling Guide, See the Installation of the range section, Crackling or
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JGBP83, JGBP36, JGBP99 specifications

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