Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Top burners do not light

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

or do not burn evenly

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

Burner hole or slits on the side

Remove the burner heads and clean them. Check the

 

 

of the burner may be clogged.

electrode area for burned-on food or grease. See the

 

 

 

Care and cleaning of the range section.

 

 

 

 

 

 

Improper burner assembly.

Make sure the burner parts are installed correctly.

 

 

 

See the Care and cleaning of the range section.

 

 

 

 

Burner flames very

 

Improper air to gas ratio.

If range is connected to LP gas, contact the person

large or yellow

 

 

who installed your range or made the conversion.

 

 

 

 

Surface burners light

 

The oven gas shut-off valve

To check the oven gas shut-off valve, remove the storage

but oven does not

 

may have accidentally been

drawer or warming drawer (see the Care and cleaning

 

 

moved during cleaning or

of the range section) and look for the gas shut-off lever

 

 

moving.

at the back of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

Control signals after

You forgot to enter a bake

Touch the BAKE pad and desired temperature or

entering cooking time

temperature or cleaning time.

the SELF CLEAN pad and desired clean time.

or start time

 

 

 

 

 

Clock and timer

Plug on range is not completely

Make sure electrical plug is plugged into a live,

do not work

inserted in the electrical outlet.

properly grounded outlet.

 

 

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

blown or the circuit breaker

 

 

tripped.

 

 

 

 

 

Oven controls improperly set.

See the Using the clock and timer section.

 

 

 

Food does not bake

Oven controls improperly set.

See the Using the oven section.

or roast properly

 

 

Shelf position is incorrect.

See the Using the oven section.

 

 

 

 

 

Incorrect cookware or cookware

See the Using the oven section.

 

of improper size being used.

 

 

 

 

 

Oven thermostat needs

See the Adjust the oven thermostat—Do it yourself! section.

 

adjustment.

 

 

 

 

 

Clock not set correctly.

See the Using the clock and timer section.

 

 

 

 

Aluminum foil used improperly

See the Care and cleaning of the range section.

 

in the oven.

 

 

 

 

 

Oven bottom not securely

See the Installation of the range section.

 

seated in position.

 

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GE JGBP83, JGBP99, JGBP36 manual Before you call for service…, Problem Possible Causes What To Do

JGBP83, JGBP36, JGBP99 specifications

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