Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem | Possible Causes | What To Do |
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| |
Burners do not light | Plug on cooktop is not | • | Make sure electrical plug is plugged into a live, properly | ||
| completely inserted in the |
| grounded outlet. |
|
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| electrical outlet. |
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| Gas supply not connected | • | See the Installation Instructions section. |
| |
| or turned on. |
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| A fuse in your home may be | • | Replace the fuse or reset the circuit breaker. | ||
| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body | • | Remove the obstruction. |
| |
| may be clogged. |
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|
|
| Burner parts not replaced | • | See Sealed Burner Modules in the Care and cleaning | ||
| correctly. |
| of the cooktop section. |
| |
| Hole in burner top behind | • | Use a small sewing needle to unplug. | ||
| the igniter may be clogged. |
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|
Burners have yellow or | The combustion quality |
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| of burner flames needs |
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flames lift off the port | to be determined visually. |
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| Call for service | outer cones | Normal for natural |
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| Normal for LP gas | gas |
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| • | If burner flame looks like A, call for service. Normal | ||
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| burner flames should look like B or C, depending on | ||
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| the type of gas. |
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| NOTE: The grill burner will show orange flames from | ||
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| grease drippings. |
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| Burner parts not replaced | • | See Care and cleaning of the cooktop section. | ||
| correctly. |
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