PROBLEM SOLVER

 

 

 

 

(continued)

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSE

 

 

 

 

 

 

TINY SCRATCHES

• Incorrect cleaning methods have been used, cookware with rough bottoms has

 

 

(may appear as cracks) OR

been used, or coarse particles (salt or sand) were between the cookware and the

 

 

ABRASIONS ON RADIANT

surface of cooktop. Use recommended cleaning procedures, be sure cookware

 

 

COOKTOP GLASS SURFACE

bottoms and cookware are clean before use, and use cookware with smooth

 

 

 

 

bottoms. Tiny scratches are not removable but will become less visible in

 

 

 

 

time as a result of cleaning.

 

 

 

 

 

 

METAL MARKINGS

• Do not slide aluminum cookware across the surface. Use recommended

 

 

(may appear as scratches on

cleaning procedure to remove marks.

 

 

radiant cooktop glass surface)

• Incorrect cleaning materials have been used, encrusted boilovers or grease

 

 

 

 

 

 

 

 

spatters remain on the surface. Use a razor scraper and recommended

 

 

 

 

cleaning procedure.

 

 

 

 

 

 

DARK STREAKS OR SPECKS

• Use a razor scraper and recommended cleaning procedure.

 

 

ON RADIANT MODULE

 

 

 

 

 

 

 

AREAS OF

• Mineral deposits from water or food can be removed with Cook Top

 

 

DISCOLORATION

Cleaning Creme.

 

 

ON RADIANT

 

 

 

SURFACE COOKTOP

 

 

 

 

 

 

 

HOT SUGAR MIXTURES/

• Turn the surface unit to LO, wipe the hot cooktop with several dry paper towels.

 

 

PLASTIC MELTED TO

Use a razor scraper held at a 30° angle to the cooktop to scrape the hot spill to

 

 

THE RADIANT SURFACE

a cool area outside the surface unit. Let the cooktop cool. Clean with Cook Top

 

 

 

 

Cleaning Creme.

 

 

 

 

 

 

FREQUENT CYCLING

• Incorrect cookware used. Use only flat cookware to minimize cycling.

 

 

OFF AND ON OF RADIANT

 

 

 

SURFACE UNITS

 

 

 

 

 

 

 

If you need more help…call, toll free: GE Answer Center®

800.626.2000

consumer information service

36

Page 36
Image 36
GE JP389, JP385, JP387 manual Problem Solver, Tiny Scratches