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| PROBLEM SOLVER |
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| (continued) |
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| PROBLEM | POSSIBLE CAUSE |
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| TINY SCRATCHES | • Incorrect cleaning methods have been used, cookware with rough bottoms has |
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| (may appear as cracks) OR | been used, or coarse particles (salt or sand) were between the cookware and the |
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| ABRASIONS ON RADIANT | surface of cooktop. Use recommended cleaning procedures, be sure cookware |
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| COOKTOP GLASS SURFACE | bottoms and cookware are clean before use, and use cookware with smooth |
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| bottoms. Tiny scratches are not removable but will become less visible in |
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| time as a result of cleaning. |
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| METAL MARKINGS | • Do not slide aluminum cookware across the surface. Use recommended |
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| (may appear as scratches on | cleaning procedure to remove marks. |
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| radiant cooktop glass surface) | • Incorrect cleaning materials have been used, encrusted boilovers or grease |
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| spatters remain on the surface. Use a razor scraper and recommended |
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| cleaning procedure. |
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| DARK STREAKS OR SPECKS | • Use a razor scraper and recommended cleaning procedure. |
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| ON RADIANT MODULE |
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| AREAS OF | • Mineral deposits from water or food can be removed with Cook Top |
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| DISCOLORATION | Cleaning Creme. |
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| ON RADIANT |
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| SURFACE COOKTOP |
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| HOT SUGAR MIXTURES/ | • Turn the surface unit to LO, wipe the hot cooktop with several dry paper towels. |
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| PLASTIC MELTED TO | Use a razor scraper held at a 30° angle to the cooktop to scrape the hot spill to |
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| THE RADIANT SURFACE | a cool area outside the surface unit. Let the cooktop cool. Clean with Cook Top |
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| Cleaning Creme. |
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| FREQUENT CYCLING | • Incorrect cookware used. Use only flat cookware to minimize cycling. |
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| OFF AND ON OF RADIANT |
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| SURFACE UNITS |
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If you need more help…call, toll free: GE Answer Center®
800.626.2000
consumer information service
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