GE JP387, JP389, JP385 QUESTIONS? USE this Problem Solver, Make sure flat-bottomed pans are used

	QUESTIONS?
USE THIS PROBLEM SOLVER
PROBLEM	POSSIBLE CAUSE
MODULES ARE	• Difficulty may be in the main distribution panel of your house, caused by a
NOT FUNCTIONING	blown circuit fuse, a tripped circuit breaker, the main fuse or the main circuit
PROPERLY	breaker, depending on nature of the power supply. If a circuit breaker is
	involved, reset it. If the control box uses fuses, the circuit fuse (a cartridge-type)
	should be changed, BUT ONLY BY SOMEONE FAMILIAR WITH
	ELECTRICAL CIRCUITS. If, after performing 1 of these procedures,
	the fuse blows or circuit breaker trips again, call for service.
	NOTE: Apartment tenants or condominium owners should request their
	building management to perform this check before calling for service.
	• Controls are not properly set or wrong control is set for the module or element
	you are using.
	• Entire surface unit module is not plugged in properly.
	• If any module fails to heat—switch the module to the other side of cooktop.
	If it operates on that side, then switch may be at fault. If it does not heat,
	indications are that there is a malfunctioning component in the module.
COIL SURFACE	• Surface units are not plugged in solidly.
UNITS ARE NOT	• Reflector pans are not set securely in the cooktop.
FUNCTIONING
	• Surface unit controls are not properly set or wrong surface unit control set
PROPERLY
	for unit you are using.
GRILL OR GRIDDLE UNIT	• Heating element is not plugged in solidly.
IS NOT FUNCTIONING	• Grill or Griddle heating element controls are not properly set.
PROPERLY
	• To use the entire surface of the grill or griddle, it is necessary to turn on the
	front and rear surface unit control settings for the side you are using.
FOODS STICK	• Griddle was not pre-seasoned before first use.
TO GRILL OR	• Heat setting is too high.
GRIDDLE
	• Coating of griddle has been damaged by use of sharp instruments or
	abrasive cleaners.
EXCESSIVE SMOKE	• Accumulated grease in reflector pan or food soils on grate are causing
FROM GRILLED MEATS	excess smoke.
	• Fats not trimmed from meats prior to cooking.
COOKTOP	• Make sure flat-bottomed pans are used.
FEELS HOT	• Using the vent will help keep the cooktop cooler.
RADIANT SURFACE UNITS	• Absolutely flat pans must be used. If light can be seen between the pan
WILL NOT MAINTAIN A	bottom and a straight edge, the radiant surface units will not operate properly.
ROLLING BOIL AND/OR
FRYING RATE IS NOT
FAST ENOUGH
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35

Installation Instructions

The Problem Solver