Genie 3511035556 Maintenance & Troubleshooting, Use only with included SERIES II wall control

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MAINTENANCE & TROUBLESHOOTING

Use this guide to correct problems with your door operator. If these solutions do not work, call Customer Service.

CAUTION

Use only with included SERIES II wall control

Use of any other wall control can cause the door to operate unexpectedly and the light not to work.

PROBLEM	SOLUTIONS
Operator does not run	Check lock switch on wall console (See section 4).
	Check the power source.
from wall control.
	• Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse
	or circuit breaker.
	• If power is OK:
	- Check connections at power head terminals.
	- Check connections at wall control.
	- Motor protector may be open. Wait about 20 minutes for protector to reset.
Door starts for no reason.	Check staples on wire from power head to wall control. If they cut into insulation, they can short wires.
	If wire is cut, replace it.
	Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram.
	Wall control button sticking. Check operation of buttons.
Door starts down, then	Check CLOSE limit switch setting (See Section 7)
stops before it’s closed.	Check for shorted wires
Door starts down, then	Check force adjustment (See Section 7).
stops and goes back up.	Check CONTACT REVERSE (See Section 7).
	Check for light beam obstruction or misalignment of Safe-T-Beam®(See Section 3).
	Check STB self-diagnostic code.
Door will only run closed.	Check OPEN limit switch for short and proper wiring.
	Check force adjustment (See section 7).
	Check for broken door spring.
Door will only run open.	Check Safe-T-Beam®System (See section 3).
	Check CLOSE limit switch for short and proper wiring.
	Check force adjustment (See Section 7).
Remote control has	Relocate remote control inside car.
less than 25 feet	Point remote control at door.
operating range.	Replace battery.
	Do Not attempt to retune remote controls.
Door starts up, but	Be sure door is in good repair, properly lubricated and balanced.
stops before it’s	Check OPEN limit switch setting (See section 7).
completely open.	Check force adjustment (See section7).
	Check for broken door spring.
Operator runs, but door	Make sure carriage is engaged.
does not move.	Check force adjustment (See Section 7).
Operator works from wall	Program remote control code into receiver memory (See section 9).
control, but not from	If one remote control works and another does not, check battery, remote control type (Series II ) and
remote control.	frequency of non-working unit (See section 9).
Noisy operation.	Be sure all fasteners are tight.
	Be sure door is in good repair, properly lubricated and balanced (See Monthly Maintenance section).
STB System malfunction.	Use self-diagnostic STB System troubleshooting information to maintain safe operation
	(See section 3).
Lights will not go out.	Check wiring.
	Disconnect & reconnect wires on wall control.
	Non-compatible wall control.