UNIT OPERATING FAULTS
SERVICE AND INSTALLATION OF THE APPLIANCE SHOULD BE CARRIED OUT BY AUTHORIZED PER- SONNEL ONLY.
THE MAJOR CAUSE OF OPERATING PROBLEMS WITH GAS FIREPLACE HEATERS IS IMPROPER GAS PRES- SURE, INCORRECT LOG PLACEMENT, IMPROPER IN- STALLATION, INCORRECT FLUE INSTALLATION, IN- CORRECT SWITCHING OF BURNERS, DIPS/SPIKES IN THE INCOMING POWER OR REVERSE POLARITIES.
The above situations can cause such problems as changes in flame color or configuration, intermittent operations, changes in
heat output, carbon build up or sooting, bad odors, rattles or other sounds, start up failures and burner(s) switching themselves off. These are nearly always the result of improper installation or in- correct operation and it may take sometime for these problems to show themselves. Before calling out a technician you must be able to repeat the fault, try resetting the heater. Read below.
Note: Incorrect installation of the unit, logs, flue pipe, gas pres- sure or operation, which cause the above mentioned faults, are not covered under warranty and a service call fee will be charged to correct such problems.
RESETTING THE HEATER
There are a number of reasons why sometimes the heater will switch itself off and is the correct thing for the heater to do in certain situations (i.e. overheating, power failure or dips, windy conditions, pump failure, partial or full blockage of flue pipe or no gas. All of these operations are monitored by the electronic con- trol box inside the heater, which is heat sensitive, pressure switch sensitive, flame sensitive and water sensitive. If one of these items is not correct, the heater will shut itself down.
To reset, turn both burner switches to the OFF position, ensure the red button above the two burner switches is not illuminated (if a Remote Control is fitted, have it in the off mode). Then turn the power off at the power point for approximately 10 seconds. Then turn the power point back on and the power L.E.D. should be illu-
minated. If you have a Remote burner switch and the rear burner L.E.D. should start flashing, with the flue fan L.E.D. remaining steady. Wait approximately 60 seconds for the rear burner to ig- nite. You can tell when it has lit, even if you can’t see any flames, by looking at the rear burner L.E.D. which should remain steady. Repeat the same process with the front burner. Turn on the front burner switch and wait approximately 60 seconds and the front burner L.E.D. will remain steady.
In approximately 5 minutes the convection fan should start and the heater has been successfully reset.
Note: if the heater is still warm when reset the convection fan may already be running when the unit is powered up.
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