GoVideo DDV2001 manual L P, Troubleshooting

A P P E N D I X

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T R O U B L E S H O O T I N G

H E L P

This Chapter provides customer support information, as well as a list of frequently

asked questions, technical specifications, and the product warranty.

The chart below will help you solve common challenges with your Dual-Deck VCR. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:

Phone: (480) 922-0896

Office hours: Monday-Friday, 6:00 a.m. to 9:00 p.m. MST

Saturday-Sunday, 8:00 a.m. to 4:00 p.m. MST

E-Mail: “customerservice@sensoryscience.com”

Web: “www.govideo.com” or “www.sensoryscience.com”

SYMPTOM	SOLUTION(S)
No picture.	• Press TV/VCR until VCR indicator lights on front
	panel display.
	• Set RF Output to channel 4; see page 31.
Poor picture quality.	• Set RF Output to channel 4; see page 31.
	• Adjust tracking with AUTO or TRK +/– keys.
	• Clean video heads with non-abrasive head cleaning
	tape.
Remote not working.	• Remove all obstacles and point directly at VCR.
	• Make sure batteries are fresh and properly installed.
	• Press VCR key. Note: If you press TV key by acci-
	dent, remote will only operate TV.
Remote won’t operate TV.	• Program the remote control for your brand of TV;
	see page 4.
	• Press the TV key.
	• Remote control doesn’t operate every TV function.
	Some TV brands only respond to limited number of
	functions.
On-screen display shows “Error”.	• Turn power off, then turn power on again.
	• Inspect tape slots for foreign objects.
VCR doesn’t work.	• Unplug VCR for 10 seconds, then plug it in again.
	• If VCR still doesn’t work, unplug it for at least 15
	minutes, then plug it in again. Note: If the clock is
	still set, it has not been unplugged long enough.
	• If VCR still doesn’t work, it must be serviced by an
	authorized service center.

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Dual-Deck VCR User’s Guide