9. TROUBLESHOOTING GUIDE
Problem |
| Possible Cause |
| Solution |
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9. Printer spaces | 1. | Paper installed with the wrong side up | 1. | Turn over paper or install the correct |
several lines but |
| or the wrong type paper. |
| paper MS0306. |
nothing is printed. | 2. | Print head is unplugged or bad. | 2. | Plug in or replace printer. |
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10. Printer spaces one | 1. | Computer control card not making | 1. | Insert the computer card or replace |
line, nothing more. |
| connection or bad card. |
| card (DMC 4). |
| 2. | Five (5) conductor cable loose or | 2. | Refer to the decal for correct wiring |
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| installed in error. |
| at the computer jack. Insert the 25 |
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| pin jack at the printer. |
| 3. | Low printer power supply. | 3. | Five (5) volt supply must be set at |
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| 5.0 to 5.2 volts. |
| 4. | Printer module failed. | 4. | Replace module or have repaired. |
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11. Printer does not | 1. | No DC power or no AC power or not | 1. | If 5 V DC is missing replace the |
space, no night light |
| hooked up. |
| power supply. |
and the paper |
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motor not working. |
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| 2. | Repair loose or broken power leads |
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| (red and green) or |
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| (white and violet). |
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12. Printerdoesn’tspace, | 1. | Printer motor not plugged in. | 1. | Plug in the flat, gray cable on the |
but has night light. |
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| printer and check if broken. |
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13. Prints characters that | 1. | Computer not working. | 1. | Replace computer card (DMC 4). |
are unintelligible. |
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14. Moisture and | 1. | Dip switches are not set correctly. | 1. Reference the Dip Switch Chart and | |
temperature are |
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| correct dip switches 7 & 8, page 45. |
printed at half the |
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value displayed on the |
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DPM. |
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15. Top part of the | 1. | Plastic guard too close. | 1. | Raise the plastic shield. |
characters are |
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missing. |
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16. Part of each | 1. | Head cable loose or print head bad. | 1. | Reseat the flat bottom cable or |
character is missing. |
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| replace the printer. |
| 2. | Dirt | 2. | Clean the black bar under the paper |
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| that the head goes over. |
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17. Paper | 1. | Loss of power or bad motor or alumi- | 1. | The orange and orange/white wire |
rolling up the paper. |
| num shaft binding against the motor. |
| loose or broken. Retighten or |
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| replace the assembly or adjust the |
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| aluminum shaft by loosening the |
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| Allen screw. |
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Note: 1. Never unplug or plug in the circuit board with power “ON”.
2.Do not make field adjustments on the circuit board. This is a factory adjustment only.
3.Contact your dealer or DMC if you have any questions on the service of your Calc-
TAKE TIME FOR PROPER INSTALLATION IT SAVES SERVICE CALLS.
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