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Troubleshooting Guide
Before calling the Customer Service Number, carefully check the list below for a possible solution to your question.
POTENTIAL PROBLEM | PROBABLE CAUSE/SOLUTION | |
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Unit does not operate | • | Is the unit plugged in? Does the outlet work? |
on any speed or Pulse. | • | Are the bowl, bowl lid, and food chute lid all |
| ||
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| locked in place? See pp. |
|
| Assemble.” |
Food is not chopped, | • | Packing too much food in the food chute, or |
sliced or shredded |
| pushing too hard on the food pusher may cause |
uniformly. |
| the processed food to be irregulary sliced or |
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| shredded. Refer to the food processing charts |
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| for recommended sizes and quantities. |
| • | Are you using the recommended speed? See |
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| pp. |
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|
Unit stops and will | • | Are the bowl, bowl lid, and food chute lid all |
not come back on. |
| locked in place? They may have moved slighty |
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| during processing. See pp. |
|
| Assemble.” |
| • | Is the outlet still working? Check it by plugging |
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| in a working lamp or other appliance. You may |
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| have overloaded the circuit and blown a fuse or |
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| tripped the circuit breaker. |
| • | Turn unit OFF, allow to stand for 3 to 4 minutes, |
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| then turn back ON. |
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| If none of these suggestions correct the prob- |
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| lem, DO NOT attempt to repair the unit. Call the |
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| Customer Service number to get the name of |
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| your nearest Authorized Service Center. |
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Unit has a burning smell. | • | There may be a residue left on the motor from |
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| the manufacturing process, causing a slight odor |
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| during initial use. This will go away. If a strong |
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| odor or any visible smoke appears, unplug the |
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| unit IMMEDIATELY and call the Customer |
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| Service number. |
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Motor seems weak. | • | Are you using the recommended speed for the |
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| item you are processing? See pp. |
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| Processing Charts.” |
| • | Are you using the recommended food size and |
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| quantity to be processed? Refer to the food |
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| processing charts for recommended food sizes |
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| and speeds. See pp. |
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| Charts.” |
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