Hand Held Products Dolphin 7400 manual Return Information, How To Extend Your Warranty, Locations

Return Information

If you purchased the product from an Authorized HHP Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact Hand Held, on your behalf, to arrange for the unit to be serviced.

If you purchased the product directly from Hand Held, or have been instructed by your Reseller to contact HHP directly, call the Customer Services Department in your area to request a Repair Maintenance Authorization (RMA) number.

You must have an RMA number to receive service from any of HHP’s repair facilities. Failure to obtain an RMA number before shipping your product to this repair facility can delay the processing of your repair request.

When calling for service at any of our repair facilities, please be prepared to give the following information:

•Product's type and serial number

•Brief description of problem

•Dated Proof-of-Purchase

Locations

North America/Canada	Latin America	Asia Pacific
HHP Corporate Offices	HHP Latin America	HHP Asia/Pacific
Telephone: (800) 782-4263, option 3	Telephone: +1 239-263-7600	Telephone: +852-2511-3050
Fax: (704) 566-6015	Fax: +1 239-263-9689	Fax: +852-2511-3557
E-mail: ProductService@hhp.com	E-mail: LASupport@hhp.com	E-mail: chuie@hhp.com

Europe, Middle East, and Africa (EMEA)

HHP Europe

Telephone:+ 31 (0) 40 29 01 633

Fax: + 31 (0) 40 2901631

E-mail: EuroService@hhp.com

Brazil	Japan
HHP Brazil	HHP Japan
Telephone: +55 (21) 2494-7060	Telephone: +81-3-5770-6312
Fax: +55 (21) 2494-5033	Fax: +81-3-5770-6213
E-mail: suporte@hhp.com.br	E-mail: KobayashiT@hhp.com

Place the product in its original packaging with a copy of your original invoice and ship the product prepaid to the appropriate address below. Write the RMA number on the mailing label under the address.

If your equipment is still covered under the initial end-user's product warranty, please notify the Product Services Representative when you call. Please include a copy of the original invoice in the package to avoid possible service delays. For your protection, we recommend you insure any equipment being sent to HHP.

After repair or replacement of the equipment, HHP will ship the product, at our cost, to your location. Non-warranty repairs will be returned, at the customer's expense, unless otherwise requested. Units currently under a service agreement will be shipped per the service agreement.

Please make note of the RMA number (if required) before shipping and the product's serial number for future reference.

How To Extend Your Warranty

HHP offers a variety of service plans on our hardware products. These agreements offer continued coverage for your equipment after the initial warranty expires. For more information, contact your HHP sales representative, customer account representative or the Product Service Marketing Manager or your Authorized Reseller.

10 - 2