Harman-Kardon DMC 1000 owner manual Troubleshooting Guide, TroubleShooting Guide

Troubleshooting Guide

TroubleShooting Guide

Symptom		Possible Cause	Solution
Unit does not turn on		• No AC power	• Check AC power plug and make certain any switched
			outlet is turned on.
			• Make sure Master Power Switch on rear panel is
			turned on to the “1” position.
			• If DMC 1000 was in “Full-Off” Power Mode
			(Power Indicator dim blue), wait for system to reboot.
Disc does not play		• Disc loaded improperly	• Load disc label-side up; align the disc with the guides and place
			it in its proper position.
		• Incorrect disc type	• Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA,
			JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),
			or DVD-Video; other types will not play.
		• Invalid Region Code	• Use Region 2 or Open Region (0) disc only.
		• Rating is above parental preset	• Enter password to override or change rating settings.
No picture		• Intermittent connections	• Check all video connections.
		• Wrong input	• Check input selection of TV or receiver.
		• Progressive Scan output selected	• Use Progressive Scan mode only with compatible TV. If needed, press
			the Progressive Scan/Interlaced Button L to toggle to the
			correct mode.
		• Video Off feature active	• Press Video Off Button Q to reactivate video circuitry (see page 26)
		• HDMI Output A is connected to a	• The HDMI Output A may not be used with video displays that are not
		video display that is not HDCP-compliant.	HDCP-compliant. Unplug the cable and select another audio and video
			connection (see pages 13 through 14).
		• HDMI communications need to be reset	• Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on
			devices in this order: TV, then receiver, then DMC 1000.
No sound		• Intermittent connections	• Check all audio connections.
		• Incorrect digital audio selection	• Check digital audio settings.
		• DVD disc is in fast or slow mode	• There is no audio playback on DVD discs during fast or slow modes.
		• Surround receiver not compatible	• Use analog audio outputs.
		with 96kHz PCM audio
		• Incorrect zone selection	• Use the Zones command in the Main Menu to select the
			desired zone for playback.
		• Zone not linked to active zone	• Use the Zones command in the Main Menu to link or unlink
			zones to each other.
		• Attempting to use Coaxial or Optical	• The HDMI and other digital audio outputs are not available at
		Digital Audio Output with HDMI	the same time. To use the Coaxial or Optical Digital Audio Outputs,
		Output active	change the HDMI Audio Out setting in the Audio Setup menu to Off.
Picture is distorted or jumps during		• MPEG-2 decoding	• It is a normal artifact of DVD playback for pictures to jump or show
fast forward or reverse play			some distortion during rapid play.
		• DTS decoding	• Due to the format of DTS recordings, fast-play may overshoot
			or undershoot desired place.
Some remote buttons do not operate		• Function not permitted at this time	• With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol			times (e.g., Track Skip) or at all (e.g., direct audio track selection).
appears (see below)
The OSD menu is in a foreign language		• Incorrect OSD language	• Change the display language selection.
The	symbol appears	• Requested function not available at	• Certain functions may be disabled by the DVD itself during
		this time	passages of a disc.
Picture is displayed in the		• Incorrect match of aspect ratio settings	• Change aspect ratio settings.
wrong aspect ratio		to disc
Remote control inoperative		• Weak batteries	• Change both batteries.
		• Sensor is blocked	• Clear path to sensor or use optional outboard remote sensor.
Disc will not copy to VCR		• Copy protection	• Many DVDs are encoded with copy protection to prevent
			copying to VCR.
Password not accepted.		• Incorrect password being used or	• Factory default password “1234” always remains active.
		password has been forgotten.

32TROUBLESHOOTING GUIDE