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Troubleshooting Guide
TroubleShooting Guide
Symptom | Possible Cause | Solution | |
Unit does not turn on | • No AC power | • Check AC power plug and make certain any switched | |
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| outlet is turned on. |
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| • Make sure Master Power Switch on rear panel is |
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| turned on to the “1” position. |
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| • If DMC 1000 was in |
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| (Power Indicator dim blue), wait for system to reboot. |
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Disc does not play | • Disc loaded improperly | • Load disc | |
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| it in its proper position. |
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| • Incorrect disc type | • Check to see that disc is CD, |
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| JPEG, |
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| or |
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| • Invalid Region Code | • Use Region 2 or Open Region (0) disc only. |
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| • Rating is above parental preset | • Enter password to override or change rating settings. |
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No picture | • Intermittent connections | • Check all video connections. | |
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| • Wrong input | • Check input selection of TV or receiver. |
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| • Progressive Scan output selected | • Use Progressive Scan mode only with compatible TV. If needed, press |
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| the Progressive Scan/Interlaced Button L to toggle to the |
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| correct mode. |
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| • Video Off feature active | • Press Video Off Button Q to reactivate video circuitry (see page 26) |
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| • HDMI Output A is connected to a | • The HDMI Output A may not be used with video displays that are not |
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| video display that is not | |
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| connection (see pages 13 through 14). |
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| • HDMI communications need to be reset | • Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on |
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| devices in this order: TV, then receiver, then DMC 1000. |
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No sound | • Intermittent connections | • Check all audio connections. | |
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| • Incorrect digital audio selection | • Check digital audio settings. |
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| • DVD disc is in fast or slow mode | • There is no audio playback on DVD discs during fast or slow modes. |
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| • Surround receiver not compatible | • Use analog audio outputs. |
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| with 96kHz PCM audio |
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| • Incorrect zone selection | • Use the Zones command in the Main Menu to select the |
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| desired zone for playback. |
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| • Zone not linked to active zone | • Use the Zones command in the Main Menu to link or unlink |
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| zones to each other. |
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| • Attempting to use Coaxial or Optical | • The HDMI and other digital audio outputs are not available at |
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| Digital Audio Output with HDMI | the same time. To use the Coaxial or Optical Digital Audio Outputs, |
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| Output active | change the HDMI Audio Out setting in the Audio Setup menu to Off. |
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Picture is distorted or jumps during | • | • It is a normal artifact of DVD playback for pictures to jump or show | |
fast forward or reverse play |
| some distortion during rapid play. | |
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| • DTS decoding | • Due to the format of DTS recordings, |
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| or undershoot desired place. |
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Some remote buttons do not operate | • Function not permitted at this time | • With most discs, some functions are not permitted at certain | |
during DVD play; prohibited symbol |
| times (e.g., Track Skip) or at all (e.g., direct audio track selection). | |
appears (see below) |
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The OSD menu is in a foreign language | • Incorrect OSD language | • Change the display language selection. | |
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The | symbol appears | • Requested function not available at | • Certain functions may be disabled by the DVD itself during |
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| this time | passages of a disc. |
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Picture is displayed in the | • Incorrect match of aspect ratio settings | • Change aspect ratio settings. | |
wrong aspect ratio | to disc |
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Remote control inoperative | • Weak batteries | • Change both batteries. | |
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| • Sensor is blocked | • Clear path to sensor or use optional outboard remote sensor. |
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Disc will not copy to VCR | • Copy protection | • Many DVDs are encoded with copy protection to prevent | |
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| copying to VCR. |
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Password not accepted. | • Incorrect password being used or | • Factory default password “1234” always remains active. | |
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| password has been forgotten. |
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