Application, Operation, & Maintenance Manual | DXM2 UNIT CONTROLS | Heat Controller, Inc. |
Functional Troubleshooting
CAUTION!
CAUTION! Do not restart units without inspection and remedy of faulting condition. Equipment damage may occur.
Fault | Htg | Clg | Possible Cause | Solution | ||
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| Check Line Voltage circuit breaker and disconnect | |
Main Power Problems | X | X | Green status LED off | Check for line voltage between L1 and L2 on the contactor | ||
Check for 24VAC between R and C on DXM | ||||||
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| Check primary/secondary voltage on transformer | |
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| X | Reduced or no water flow | Check pump operation or valve operation/setting | ||
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| in cooling | Check water flow adjust to proper flow rate | ||
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| X | Water t emperature out of range in | Bring water temp within design parameters | ||
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| Check for dirty air filter and clean or replace | |
HP Fault Code 2 | X |
| Reduced or no air flow | Check fan motor operation and airflow restrictions | ||
High Pressure |
| in heating | Dirty air coil- construction dust etc. | |||
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| Too high of external static. Check static vs blower table | |
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| Air t emperature out of range in | Bring return air temp within design parameters | ||
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| X | X | Overcharged with refrigerant | Check superheat/subcooling vs typical operating condition | ||
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| X | X | Bad HP switch | Check switch continuity and operation - Replace | ||
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| Frozen water heat exchanger | Thaw heat exchanger | ||
| X | X | Bad HPWS Switch | Replace HPWS Switch | ||
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LP/LOC | X | X | Insufficient charge |
| Check for refrigerant leaks | |
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| Compressor pump down at start- | Check charge and | |||
Low Pressure/Loss of Charge | X |
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| Reduced or no water flow | Check pump operation or water valve operation/setting | ||
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| Plugged strainer or filter - clean or replace | |||
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| in heating | ||||
LT1 Fault - Code 4 |
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| Check water flow adjust to proper flow rate | |||
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Water Low Temperature | X |
| Inadequate | Check antifreeze density with hydrometer | ||
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| Improper low temperature setting | Clip LT1 jumper for antifreeze (10°F) use | ||
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| (30°F vs 10°F) |
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| Water t emperature out of range |
| Bring water temp within design parameters | |
| X | X | Bad thermistor | Check temp and impedance correlation per chart | ||
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| Reduced or no air flow | Check for dirty air filter and clean or replace | ||
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| X | Check fan motor operation and airflow restrictions | |||
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| in cooling | ||||
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| Too high of external static - check static vs blower table | |||
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LT2 Fault - Code 5 |
| X | Air temperature out of range | Too much cold vent air - bring entering air temp within | ||
| design parameters | |||||
Low Air Temperature |
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| X | Improper low temperature setting | Normal airside applications will require 30°F only | ||
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| (30°F vs 10°F) |
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| X | X | Bad thermistor | Check temp and impedance correlation per chart | ||
| X | X | Blocked drain | Check for blockage and clean drain | ||
| X | X | Improper trap |
| Check trap dimensions and location ahead of vent | |
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| Check for piping slope away from unit | |
Condensate |
| X | Poor drainage | Check slope of unit toward outlet | ||
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| Poor venting - check vent location | ||
High Condensate Level |
| X | Moisture on sensor |
| Check for moisture shorting to air coil | |
| X | X | Plugged air filter | Replace air filter | ||
| X | X | Restricted return air flow | Find and eliminate rectriction - increase return duct | ||
| and/or grille size | |||||
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| Check power supply and 24VAC voltage before and during | |
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| operation | |
| X | X | Under voltage | Check power supply wire size | ||
Over/Under | Check compressor starting. Need hard start kit? | |||||
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| Check 24VAC and unit transformer tap for correct power | ||
(Auto Resetting) |
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| supply voltage | ||
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| Check power supply voltage and 24VAC before and during | |
| X | X | Over voltage | operation. | ||
| Check 24VAC and unit transformer tap for correct power | |||||
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| supply voltage | |
Unit Performance | X |
| Heating Mode LT2>125°F | Check for poor air flow or overcharged unit | ||
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| X | Cooling Mode LT1>125°F OR | Check for poor water flow, or air flow | |||
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| LT2< 40°F | ||||
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Swapped Thermistor | X | X | LT1 and LT2 swapped | Reverse position of thermistors | ||
Code 9 | ||||||
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| X | X | Blower does not operate | Check blower line voltage | ||
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| Check blower low voltage wiring | |
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ECM Fault - Code 10 |
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| Blower operating with incorrect | Wrong unit size selection | ||
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| airflow |
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| Wrong unit family selection | |||
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| Wrong motor size | |
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| Incorrect blower selection | |
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