Hi-Touch Imaging Technologies CS-300 The Error Message, Possible Causes, Solutions, Card Out

Models: CS-300

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The Error Message

Thermal print head overheat

1.

The printer will detect the printing

 

 

temperature automatically. When the

 

 

temperature is overheated, the printer

 

 

will stop printing temporarily and

 

 

cool the temperature down. The card

 

 

printer will continue until the

1. Please wait a while until the thermal printing head

 

temperature will be below 60 .

cools down, and the printer will restart automatically.

2.

When you continue printing more

2. Please use the card printer in an indoor environment

 

than 5 to 10 pages, the temperature

with air conditioning.

 

might be higher so that the printer

 

 

must cool down its temperature.

 

3.

This message also occurs when the

 

 

temperature is overheated in the

 

 

operating environment.

 

 

 

 

When an internal error occurs, an error message will display this error on the LCD display. The error messages and their solutions are listed below:

￿The Error Message is displayed on the LCD Display and on the Solutions

The Error Message

Possible Causes

Solutions

 

 

 

1. Please check if there is any card in the Card Input Hopper;

2. Please check if the selected thickness of the card matches the card.

3. Verify the weight used.

4. Please make sure the cards are not sticking to each other.

 

 

 

 

 

 

 

 

 

 

 

 

If you still can not solve this problem, please refer to

 

 

 

 

 

 

the following procedures:

 

 

 

 

There is no card in the Card Input

 

 

CARD OUT

 

 

1. If this error message appears after you place the

 

 

 

Hopper.

 

 

 

 

 

cards with printed back side into the Card Input

 

 

 

 

 

 

 

 

 

 

 

 

Hopper, please switch CARD OUT SNR to

 

 

 

 

 

 

[DISABLE] through the LCD display.

 

 

 

 

 

 

2. The error occurs after feeding a card,

 

 

 

 

 

 

￿ If you are printing a magnetic stripe card,

 

 

 

 

 

 

please confirm that the card feeding direction

 

 

 

 

 

 

is correct.

 

 

 

 

 

 

￿ If you use double-magnetic cards or the card

 

 

 

 

 

 

with printed back side, please switch ADF

 

 

 

 

 

 

SENSOR to SENSOR2 through LCD display.

 

 

CARD MISMATCH

 

The card size is not correct.

 

Please insert the standard CR-80 cards.

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Please replace it with a new ribbon.

 

 

 

 

 

 

2. Please follow the instructions from the LCD

 

 

 

 

 

 

display to switch the ribbon sensors (Please refer to

 

 

RIBBON OUT

 

The ribbon has been used up.

 

Chapter section 2, the description of RIBBON 1)

 

 

 

 

 

 

 

 

 

 

 

If the error message still occurs, please contact your

 

 

 

 

 

 

nearest HiTi distributor or HiTi customer service

 

 

 

 

 

 

center. Website:http://hi-ti.com

 

 

 

 

 

 

 

 

 

 

 

The card printer does not detect the

 

1. Please check if the ribbon is present.

 

 

RIBBON MISSING

 

 

2. Please make sure the ribbon is in the proper

 

 

 

ribbon.

 

 

 

 

 

position. If you are not sure, please remove and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

41

 

www.hi-ti.com

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Hi-Touch Imaging Technologies CS-300 The Error Message, Possible Causes, Solutions, Card Out, Card Mismatch, Ribbon Out