Error messages, Connection Error, Server Error | Sharp FO-IS115N

Error messages

Scan to E-mail Transmission

Error messages

If transmission is not successful because the machine is unable to connect to your mail server, one of the following error messages will appear.

[CONNECTION ERROR]

This appears when communication does not take place correctly on your local network, usually due to a problem with the cable connections. Make sure that the cable ends are securely inserted in the LAN ports. Make sure that the correct cable is being used and that the cable is good. Make sure that your router or hub is powered on.

[SERVER ERROR]

This appears when the machine cannot connect to your mail server or there is no response from the mail server. Make sure the SMTP server setting is correct (p. 31). If you have configured “POP before SMTP” settings in the Web page, make sure these settings are correct.

[SERVER NOT FOUND] / [SMTP]

This appears when an incorrect host name is entered for your SMTP server. Check the SMTP server setting (p. 31).

[SERVER NOT FOUND] / [DHCP]

This appears when the machine is unable to automatically obtain an IP address. Restart your router or other device that acts as your DHCP server.

[SERVER ERROR] / [SMTP-AUTH]

This appears when your SMTP server requires SMTP authentication and the SMTP authentication user name or password entered in the machine’s Web page is not correct (p. 33).

[CABLE DISCONNECTED]

This may appear below any of the above messages. Check the same items as in [CONNECTION ERROR] above.

If an undelivered mail report is sent to inform you that your e-mail message was not successfully delivered, the report will be sent to the sender address entered in the e-mail settings (page 31).

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Sharp FO-IS115N Error messages, Connection Error, Server Error, Server Not Found / Smtp, Server Not Found / Dhcp

Contents

MODEL FO-IS115NFACSIMILE Dette produktet oppfyller kravene i direktiv 1999/5/EC This is a facsimile product operating in analogue public switched telephone networks which follow the ES203021 Standard Deklaracija o skladnosti se lahko najde na tistem URL naslovu SHARP ELECTRONICS Europe GmbH Sonninstraße 3, D-20097 Hamburg Unpacking Checklist Basic Setup Table of ContentsInstalling the Toner Cartridge and Drum Cartridge Setting the Date and Time Setting the Reception Mode Blocking Unwanted Faxes Specifications IntroductionPrint specifications Fax specifications Network and general specifications Power consumption Power requirementsDimensions Weight Important safety information Trademark information 1 SPEAKER key A Look at the Operation PanelR key SPEED DIAL key This displays messages and prompts to help you operate the machine PRINT HOLD key RESOLUTION keySTART key Arrow keys SYMBOL key Letter keysDEL key Caps Lock key Unpacking Checklist 1. InstallationPoints to keep in mind when setting up Connecting the handset Attaching the trays Basic SetupBasic Setup 1. Installation Connecting the power cord Affixing the Rapid Key labels Connecting the telephone line cord Switch/Hub Connecting the machine to your network Installing the Toner Cartridge and Drum Cartridge Installing the Toner Cartridge and Drum Cartridge 3 Open the side cover 2 Press the release ➊ and open the front cover ➋4 Remove the new drum cartridge from its packaging compartment, sliding it along the guides 5 Insert the drum cartridge into the print6 Remove the new toner cartridge from 7 Grasp the cartridge handle and insert Manually resetting the toner counter Resetting the drum counter Loading Printing Paper Loading Printing Paper Entering Your Name and Fax Entering Your Name and Fax Number Setting the Date and Time Setting the Date and Time 1. Installation Volume Adjustment Setting the Reception ModeSpeaker volume Setting the Reception Mode Volume Adjustment Ringer 2. Network Scanning Setting up Network ScanningIntroduction IP address 2. Network Scanning Checking your IP address and the connection If the machine is unable to communicate Accessing the machine’s Web page E-mail settingsIf password protection has been enabled for the Web page in SMTP Server Configuring the e-mail settings in the Web page For the Port Number, “25” is normally entered Using the machine’s operation panel to configure e-mail settings E-mail settings on the machine’s operation panel Storing E-mail Addresses Using the Web page to store e-mail addressesStoring E-mail Addresses 2. Network Scanning Editing or deleting a destination in the Web page Using the operation panel to store e-mail addresses Editing and clearing stored destinations Search Press or until the destination appears in the display Scan to E-mail Transmission Scan to E-mail Transmission 3 Enter the destination e-mail address using one of the following 7 Press START to begin transmission CONNECTION ERROR Error messagesSERVER ERROR SERVER ERROR / SMTP-AUTH Network Settings Network Settings Initializing the network settings Storing a Scan to Folder destination Scan to FolderScan to Folder \\ComputerA\Product Planning\NetworkScanDocs Scan to Folder Transmission 6 Press START to begin transmission Maximum document size and weight Minimum document size and weight3. Sending Faxes Transmittable Documents Other restrictions Loading the DocumentLoading the Document Sending Resolution settings Adjusting the Resolution and ContrastContrast settings Adjusting the Resolution and Contrast contrast settings appear in the display one or more times until the desired resolution and1 Load the documents 2 Press Sending a Fax by Normal Manual Dialling Sending a Fax by Normal Manual Dialling 5 When you hear the fax tone, press START . Replace the handset Page counter for Normal manual Dialling Storing fax numbers Sending a Fax by Automatic DiallingSending a Fax by Automatic Dialling If you are on a PBX and the number you are storing is for an outside line, and you have configured the PBX CONNECTION setting for automatic Sending Editing and clearing auto-dial numbers Sending Using an auto-dial number to send a fax Sending a fax by Direct Keypad Dialling Making a voice call with an auto-dial number Automatic redialling Using the REDIAL key3 Check the display. If the number shown is correct, press START If the number is not correct, press Checking and cancelling stored fax jobs 4. Receiving Faxes Using AUTO Mode Answering on the machine’s handset Using MANUAL ModeUsing MANUAL Mode Receiving Reception to Memory Reception to Memory 5. Printing Installing the Printer Driver5. Printing Removing the printer driver Printing a Document From an Application Printing a Document From an Application Selecting Print Settings Selecting Print Settings Page Layout tab Paper tab Advanced tab Originals 6. Making Copies If MEMORY FULL appears 6. Making Copies Broadcasting 7. Special Functions 7. Special Functions If the memory becomes full Storing destinations in Group Keys Broadcasting using a Group Key and enter a 3-digit Speed Dial number When you have finished entering the destinations, press START Blocking Unwanted Faxes Blocking Unwanted Faxes7. Special Functions Editing and clearing Anti Junk numbers Duplex Scanning Duplex Scanning Print Hold Setting the Print Hold codePrint Hold Printing received faxes Activating Print Hold1 Press PRINT HOLD , then press until ACTIVATE PRINT HOLD appears 2 Press 3 Press to select “YES” Deactivating Print Hold Clearing the Print Hold code Receiving Faxes to E-mail/Folder Receiving Faxes to E-mail/Folder 3 Press to select “SET” Printing forwarded faxes Activating and deactivating Fax to E-mail/Folder Polling Requesting a Fax Using polling to request fax transmissionEnabling the polling key Polling Requesting a Fax Being polled Memory polling Polling security Clearing a memory polling document Storing fax numbers for polling permission Editing and clearing polling permission numbers Timer Transmission Timer Transmission 9 Press START Checking and cancelling stored timer transmission jobs Option Settings 8. Option SettingsOption Settings Option Settings NUMBER OF 8. Option Settings outside line when you dial on the machine there will be no need to When this is done, unless you press thekey before dialing ON to have the machine sound a beep each time a SEARCH BY Initial setting AUTORECEIVE RATIO Printing lists 9. Checking Stored Information 9. Checking Information Checking how many Entry mode items have been stored Headings in the Transaction Report Transaction ReportTransaction Report Cleaning the Scanning Glass and Rollers 10. Maintenance10. Maintenance swab 10. Maintenance Cleaning the housing Cleaning the Paper Feed Roller Cleaning the Paper Feed Roller Replacing the Toner Cartridge Replacing the Toner Cartridge 3 Open the side cover 4 Push the toner cartridge handle to the 5 Continue from Step 6 on page 19 to install the new toner cartridgeleft and then pull the toner cartridge out of the compartment Viewing the total number of pages printed Replacing the Drum CartridgeReplacing the drum cartridge Replacing the Drum Cartridge Open the side cover Push the toner cartridge handle to the 6 Remove the new drum cartridge from its packaging When finished, reset the drum cartridge counter as explained on page When the display shows TONER EXCHANGED? / 1 = NEW, 2 = OLDtop cover Steps 7 and 8 on page press for “OLD” and then START Steps 9 and 10 on pages 20 and Problems and Solutions 11. TroubleshootingLine error 11. Trouble- shooting correct jack. See Connecting the handset on page Dialling and fax transmission problemsmake sure that it is responding you should hear a fax Noise on the telephone line may cause distortion. Try Make sure that the document is loaded properly in the Fax reception problemsdocument image does not No reception occurs when Copying problems If a beep sound is not made when you press the keys General problemsCheck the size and weight of the document see page The toner cartridge may need replacement see page Display messages Messages and SignalsMessages and Signals memory, see If the memory becomes full on page is not possible, resolve the problem so that printing canmessage will alternate with this message to indicate the then plug it back in. If the message still appears, call for Messages and Signals The toner cartridge is almost out of toner approximately Audible signals Clearing a jammed document Clearing Paper JamsClearing Paper Jams 3 Make sure the left end of the roller is inserted correctly in its holder ➊ Clearing jammed printing paper 4 If the jammed paper is protruding from Clearing Paper Jams Index Page Please contact your local authority for further details 2. In other Countries outside the EU Wenn Ihre gebrauchten Elektro- und Elektronikgeräte Batterien oder Akkus enthalten, sollten diese vorher entnommen und gemäß örtlich geltenden Regelungen getrennt entsorgt werden 2. In anderen Ländern außerhalb der EU 2. Pays hors de lUnion européenne 1. Au sein de lUnion européenneB. Informations sur la mise au rebut à lintention des entreprises 2. In paesi che non fanno parte dellUE Si el producto se utiliza en una empresa y quiere desecharlo 2. En otros países fuera de la Unión Europea 2. Em outros Países fora da UE 1. Na União Europeia B Information om återvinning för företag 1. EU-länder 2. Länder utanför EUOBS! Kasta inte denna produkt i soporna 2. I land utenfor EU 1. I EU - landB. Informasjon om gjenvinning og gjenbruk for virksomheter 1. Innenfor EU B. Hävitysohjeet yrityskäyttäjille. 1. Euroopan unionissa 2. Muissa maissa EUn ulkopuolella 2. I lande uden for EU 1. Inden for EUB. Oplysninger om kassering og genbrug for virksomheder 2. In andere landen buiten de Europese Unie 1. In de Europese UnieB. Informatie over afvalverwijdering voor bedrijven 1. Στην Ευρωπαϊκή Ένωση A. Πληροφορίες σχετικά µε την απόρριψη εξοπλισµού οικιακή χρήση2. Σε άλλες χώρες εκτός της ΕΕ 2. Kraje pozaunijne 1. W krajach Unii EuropejskiejB. Informacje dla użytkowników biznesowych dotyczące usuwania odpadów Upozornění Toto zařízení nelikvidujte v běžných odpadkových koších 2. V ostatních zemích mimo Evropskou unii Poda implementácie v jednotlivých členských štátoch môžu domácnosti v štátoch EÚ vráti použité elektrické a elektronické zariadenia na určené zberné miesta bez poplatkov 2. V ostatných štátoch mimo EÚ B. Informacije o odlaganju za poslovne uporabnike 1. V Evropski uniji 2. V državah zunaj EU 2. Az EU-n kívüli egyéb országokban 1. Az Európai Unióban B. Info seadmete äraviskamise kohta äriklientidele. 1. Euroopa Liidus 2. Muudes riikides väljaspool ELiPalun võtke täpsustamiseks ühendust oma kohaliku asutusega B. Informācija par izmešanu korporatīviem lietotājiem 2. Citās valstīs ārpus ES1. Eiropas Savienībā Ja produktu izmanto korporatīviem mērķiem, un jūs vēlaties to izmest 2. Ne ES šalyse 1. Europos SąjungojeB. Informacija apie gaminių išmetimą verslo vartotojams 2. În alte þãri din afara Uniunii Europene A. Informaþii pentru utilizatorii casnici 1. În Uniunea Europeanã 1. Õ ›ËÏÓÎ¯ıÁˆÊ˛ Áû√Ù A. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ÎÓÚÏ¯¬ÊÚ¯ÔÊ ¸ÍÁÚ˝Ê Ó˙ÍˆÊ˝ÁÚËÍ2. Õ ÏÈ˘Ê ÁÚÏÍ˝Ê ÊÙËû˝ ›Ã B. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ¬ÊÙ˝¯Á ÎÓÚÏ¯¬ÊÚ¯ÔÊ VAROITUS! LAITTEEN KÄYTTÄMINEN MUULLA SHARP ELECTRONICS NORDIC AB SHARP ELECTRONICS EUROPE GMBHSHARP CORPORATION Infolinia