Sharp FO-IS115N Error messages, Connection Error, Server Error, Server Not Found / Smtp

Scan to E-mail Transmission

Error messages

If transmission is not successful because the machine is unable to connect to your mail server, one of the following error messages will appear.

[CONNECTION ERROR]

This appears when communication does not take place correctly on your local network, usually due to a problem with the cable connections. Make sure that the cable ends are securely inserted in the LAN ports. Make sure that the correct cable is being used and that the cable is good. Make sure that your router or hub is powered on.

[SERVER ERROR]

This appears when the machine cannot connect to your mail server or there is no response from the mail server. Make sure the SMTP server setting is correct (p. 31). If you have configured “POP before SMTP” settings in the Web page, make sure these settings are correct.

[SERVER NOT FOUND] / [SMTP]

This appears when an incorrect host name is entered for your SMTP server. Check the SMTP server setting (p. 31).

[SERVER NOT FOUND] / [DHCP]

This appears when the machine is unable to automatically obtain an IP address. Restart your router or other device that acts as your DHCP server.

[SERVER ERROR] / [SMTP-AUTH]

This appears when your SMTP server requires SMTP authentication and the SMTP authentication user name or password entered in the machine’s Web page is not correct (p. 33).

[CABLE DISCONNECTED]

This may appear below any of the above messages. Check the same items as in [CONNECTION ERROR] above.

If an undelivered mail report is sent to inform you that your e-mail message was not successfully delivered, the report will be sent to the sender address entered in the e-mail settings (page 31).

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