Troubleshooting, Problems and Solutions | Sharp FO-IS115N instruction

11. Troubleshooting

11. Troubleshooting

Problems and Solutions

Problems and Solutions

If you have any problems with the machine, refer to the following troubleshooting guide.

♦For network connection problems, see page 30.

Line error

Problem			Solution

LINE ERROR appears in	A line error occurs when your machine cannot
the display.	communicate correctly with the other fax machine. The
	error is usually due to a problem on the phone line.
	Press	STOP	to clear the LINE ERROR message and

	then try the transaction again. If the error persists,
	check the following:

•Check the connection. The cord from the TEL. LINE socket to the wall socket should be no longer than two meters.

•Make sure there are no modem devices sharing the same telephone line.

•Check with the other party to make sure their fax machine is functioning properly.

•Have your telephone line checked for line noise.

•Try connecting the machine to a different telephone line.

•If the problem still occurs, your machine may need service.

11. Trouble- shooting

121

Image 126

Sharp FO-IS115N operation manual Troubleshooting, Problems and Solutions, Line error, Trouble- shooting

Contents

FO-IS115N MODELFACSIMILE Dette produktet oppfyller kravene i direktiv 1999/5/EC This is a facsimile product operating in analogue public switched telephone networks which follow the ES203021 Standard Deklaracija o skladnosti se lahko najde na tistem URL naslovu SHARP ELECTRONICS Europe GmbH Sonninstraße 3, D-20097 Hamburg Installing the Toner Cartridge and Drum Cartridge Table of ContentsUnpacking Checklist Basic Setup Setting the Date and Time Setting the Reception Mode Blocking Unwanted Faxes Print specifications IntroductionSpecifications Fax specifications Network and general specifications Dimensions Power requirementsPower consumption Weight Important safety information Trademark information R key A Look at the Operation Panel1 SPEAKER key SPEED DIAL key This displays messages and prompts to help you operate the machine START key RESOLUTION keyPRINT HOLD key Arrow keys DEL key Letter keysSYMBOL key Caps Lock key 1. Installation Unpacking ChecklistPoints to keep in mind when setting up Basic Setup Basic SetupConnecting the handset Attaching the trays 1. Installation Connecting the power cord Connecting the telephone line cord Affixing the Rapid Key labels Connecting the machine to your network Switch/Hub Installing the Toner Cartridge and Drum Cartridge Installing the Toner Cartridge and Drum Cartridge 2 Press the release ➊ and open the front cover ➋ 3 Open the side cover4 Remove the new drum cartridge from its packaging 5 Insert the drum cartridge into the print compartment, sliding it along the guides6 Remove the new toner cartridge from 7 Grasp the cartridge handle and insert Resetting the drum counter Manually resetting the toner counter Loading Printing Paper Loading Printing Paper Entering Your Name and Fax Number Entering Your Name and Fax Setting the Date and Time Setting the Date and Time Setting the Date and Time Speaker volume Setting the Reception ModeVolume Adjustment Setting the Reception Mode Ringer Volume Adjustment Introduction Setting up Network Scanning2. Network Scanning IP address Checking your IP address and the connection 2. Network Scanning If the machine is unable to communicate E-mail settings Accessing the machine’s Web pageIf password protection has been enabled for the Web page Configuring the e-mail settings in the Web page in SMTP Server For the Port Number, “25” is normally entered Using the machine’s operation panel to configure e-mail settings E-mail settings on the machine’s operation panel Using the Web page to store e-mail addresses Storing E-mail AddressesStoring E-mail Addresses Editing or deleting a destination in the Web page 2. Network Scanning Using the operation panel to store e-mail addresses Editing and clearing stored destinations Search Press or until the destination appears in the display Scan to E-mail Transmission Scan to E-mail Transmission 3 Enter the destination e-mail address using one of the following 7 Press START to begin transmission SERVER ERROR Error messagesCONNECTION ERROR SERVER ERROR / SMTP-AUTH Network Settings Network Settings Initializing the network settings Scan to Folder Storing a Scan to Folder destinationScan to Folder \\ComputerA\Product Planning\NetworkScanDocs Scan to Folder Transmission 6 Press START to begin transmission 3. Sending Faxes Minimum document size and weightMaximum document size and weight Transmittable Documents Loading the Document Other restrictionsLoading the Document Loading the Document Contrast settings Adjusting the Resolution and ContrastResolution settings Adjusting the Resolution and Contrast 1 Load the documents one or more times until the desired resolution andcontrast settings appear in the display 2 Press Sending a Fax by Normal Manual Dialling Sending a Fax by Normal Manual Dialling 5 When you hear the fax tone, press START . Replace the handset Page counter for Normal manual Dialling Sending a Fax by Automatic Dialling Storing fax numbersSending a Fax by Automatic Dialling If you are on a PBX and the number you are storing is for an outside line, and you have configured the PBX CONNECTION setting for automatic Sending a Fax by Automatic Dialling Editing and clearing auto-dial numbers Sending a Fax by Automatic Dialling Using an auto-dial number to send a fax Making a voice call with an auto-dial number Sending a fax by Direct Keypad Dialling 3 Check the display. If the number shown is correct, press START Using the REDIAL keyAutomatic redialling If the number is not correct, press Checking and cancelling stored fax jobs Using AUTO Mode 4. Receiving Faxes Using MANUAL Mode Using MANUAL ModeAnswering on the machine’s handset Receiving Reception to Memory Reception to Memory Installing the Printer Driver 5. Printing5. Printing Removing the printer driver Printing a Document From an Application Printing a Document From an Application Selecting Print Settings Selecting Print Settings Page Layout tab Paper tab Advanced tab 6. Making Copies Originals 6. Making Copies If MEMORY FULL appears 7. Special Functions Broadcasting If the memory becomes full 7. Special Functions Broadcasting using a Group Key Storing destinations in Group Keys and enter a 3-digit Speed Dial number When you have finished entering the destinations, press START Blocking Unwanted Faxes Blocking Unwanted Faxes7. Special Functions Editing and clearing Anti Junk numbers Duplex Scanning Duplex Scanning Setting the Print Hold code Print HoldPrint Hold 1 Press PRINT HOLD , then press until ACTIVATE PRINT HOLD appears Activating Print HoldPrinting received faxes 2 Press 3 Press to select “YES” Deactivating Print Hold Clearing the Print Hold code Receiving Faxes to E-mail/Folder Receiving Faxes to E-mail/Folder 3 Press to select “SET” Activating and deactivating Fax to E-mail/Folder Printing forwarded faxes Enabling the polling key Using polling to request fax transmissionPolling Requesting a Fax Polling Requesting a Fax Being polled Memory polling Clearing a memory polling document Polling security Storing fax numbers for polling permission Editing and clearing polling permission numbers Timer Transmission Timer Transmission 9 Press START Checking and cancelling stored timer transmission jobs Option Settings 8. Option SettingsOption Settings Option Settings NUMBER OF 8. Option Settings key before dialing When this is done, unless you press theoutside line when you dial on the machine there will be no need to ON to have the machine sound a beep each time a RECEIVE Initial setting AUTOSEARCH BY RATIO 9. Checking Stored Information Printing lists Checking how many Entry mode items have been stored 9. Checking Information Transaction Report Headings in the Transaction ReportTransaction Report 10. Maintenance Cleaning the Scanning Glass and Rollers10. Maintenance swab Cleaning the housing 10. Maintenance Cleaning the Paper Feed Roller Cleaning the Paper Feed Roller Replacing the Toner Cartridge Replacing the Toner Cartridge 5 Continue from Step 6 on page 19 to install the new toner cartridge 3 Open the side cover 4 Push the toner cartridge handle to theleft and then pull the toner cartridge out of the compartment Replacing the drum cartridge Replacing the Drum CartridgeViewing the total number of pages printed Replacing the Drum Cartridge Open the side cover Push the toner cartridge handle to the 6 Remove the new drum cartridge from its packaging top cover Steps 7 and 8 on page When the display shows TONER EXCHANGED? / 1 = NEW, 2 = OLDWhen finished, reset the drum cartridge counter as explained on page press for “OLD” and then START Steps 9 and 10 on pages 20 and Line error 11. TroubleshootingProblems and Solutions 11. Trouble- shooting make sure that it is responding you should hear a fax Dialling and fax transmission problemscorrect jack. See Connecting the handset on page Noise on the telephone line may cause distortion. Try document image does not Fax reception problemsMake sure that the document is loaded properly in the No reception occurs when Copying problems Check the size and weight of the document see page General problemsIf a beep sound is not made when you press the keys The toner cartridge may need replacement see page Messages and Signals Display messagesMessages and Signals message will alternate with this message to indicate the is not possible, resolve the problem so that printing canmemory, see If the memory becomes full on page then plug it back in. If the message still appears, call for Messages and Signals Audible signals The toner cartridge is almost out of toner approximately Clearing Paper Jams Clearing a jammed documentClearing Paper Jams 3 Make sure the left end of the roller is inserted correctly in its holder ➊ Clearing jammed printing paper 4 If the jammed paper is protruding from Clearing Paper Jams Index Page 2. In other Countries outside the EU Please contact your local authority for further details 2. In anderen Ländern außerhalb der EU Wenn Ihre gebrauchten Elektro- und Elektronikgeräte Batterien oder Akkus enthalten, sollten diese vorher entnommen und gemäß örtlich geltenden Regelungen getrennt entsorgt werden 1. Au sein de lUnion européenne 2. Pays hors de lUnion européenneB. Informations sur la mise au rebut à lintention des entreprises 2. In paesi che non fanno parte dellUE 2. En otros países fuera de la Unión Europea Si el producto se utiliza en una empresa y quiere desecharlo 1. Na União Europeia 2. Em outros Países fora da UE 2. Länder utanför EU B Information om återvinning för företag 1. EU-länderOBS! Kasta inte denna produkt i soporna B. Informasjon om gjenvinning og gjenbruk for virksomheter 1. I EU - land2. I land utenfor EU 1. Innenfor EU 2. Muissa maissa EUn ulkopuolella B. Hävitysohjeet yrityskäyttäjille. 1. Euroopan unionissa 1. Inden for EU 2. I lande uden for EUB. Oplysninger om kassering og genbrug for virksomheder 1. In de Europese Unie 2. In andere landen buiten de Europese UnieB. Informatie over afvalverwijdering voor bedrijven A. Πληροφορίες σχετικά µε την απόρριψη εξοπλισµού οικιακή χρήση 1. Στην Ευρωπαϊκή Ένωση2. Σε άλλες χώρες εκτός της ΕΕ 1. W krajach Unii Europejskiej 2. Kraje pozaunijneB. Informacje dla użytkowników biznesowych dotyczące usuwania odpadów 2. V ostatních zemích mimo Evropskou unii Upozornění Toto zařízení nelikvidujte v běžných odpadkových koších 2. V ostatných štátoch mimo EÚ Poda implementácie v jednotlivých členských štátoch môžu domácnosti v štátoch EÚ vráti použité elektrické a elektronické zariadenia na určené zberné miesta bez poplatkov 2. V državah zunaj EU B. Informacije o odlaganju za poslovne uporabnike 1. V Evropski uniji 1. Az Európai Unióban 2. Az EU-n kívüli egyéb országokban 2. Muudes riikides väljaspool ELi B. Info seadmete äraviskamise kohta äriklientidele. 1. Euroopa LiidusPalun võtke täpsustamiseks ühendust oma kohaliku asutusega 1. Eiropas Savienībā 2. Citās valstīs ārpus ESB. Informācija par izmešanu korporatīviem lietotājiem Ja produktu izmanto korporatīviem mērķiem, un jūs vēlaties to izmest 1. Europos Sąjungoje 2. Ne ES šalyseB. Informacija apie gaminių išmetimą verslo vartotojams A. Informaþii pentru utilizatorii casnici 1. În Uniunea Europeanã 2. În alte þãri din afara Uniunii Europene 2. Õ ÏÈ˘Ê ÁÚÏÍ˝Ê ÊÙËû˝ ›Ã A. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ÎÓÚÏ¯¬ÊÚ¯ÔÊ ¸ÍÁÚ˝Ê Ó˙ÍˆÊ˝ÁÚËÍ1. Õ ›ËÏÓÎ¯ıÁˆÊ˛ Áû√Ù B. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ¬ÊÙ˝¯Á ÎÓÚÏ¯¬ÊÚ¯ÔÊ VAROITUS! LAITTEEN KÄYTTÄMINEN MUULLA SHARP CORPORATION SHARP ELECTRONICS EUROPE GMBHSHARP ELECTRONICS NORDIC AB Infolinia