General problems, Trouble- shooting | Sharp FO-IS115N manual

Problems and Solutions

General problems

Problem		Solution

Nothing appears in the	•	Make sure the power cord is properly plugged into a
display.		power outlet.
	•	Connect another electrical appliance to the outlet to
		see if it has power.

The machine does not	•	If a beep sound is not made when you press the keys,
respond when you press		unplug the power cord, wait at least 5 seconds, and
any of its keys.		then plug it in again.

Automatic document	•	Check the size and weight of the document (see page
feeding does not work .		51).

Printed output is faint.	•	The toner cartridge may need replacement (see page
		115).

Dots appear at regular	•	The drum cartridge may be damaged. Replace the
intervals on printed output.		drum cartridge (see page 117).

Characters or parts of the	•	Remove the drum cartridge as explained on page 117
image are missing from		and wipe the surface of the drum (the green cylinder)
printed output.		with a dry cotton swab. If print quality does not
		improve after wiping with a dry cotton swab, you can
		try moistening the swab with isopropyl alcohol or
		ethanol. However, do not moisten the swab with
		isopropyl alcohol or ethanol unless absolutely
		necessary, as this may cause stains or smears to
		appear on the first pages printed after cleaning (the
		stains may never completely disappear).

11. Trouble- shooting

125

Image 130

Sharp FO-IS115N operation manual General problems, Trouble- shooting, If a beep sound is not made when you press the keys

Contents

MODEL FO-IS115NFACSIMILE Dette produktet oppfyller kravene i direktiv 1999/5/EC This is a facsimile product operating in analogue public switched telephone networks which follow the ES203021 Standard Deklaracija o skladnosti se lahko najde na tistem URL naslovu SHARP ELECTRONICS Europe GmbH Sonninstraße 3, D-20097 Hamburg Installing the Toner Cartridge and Drum Cartridge Table of ContentsUnpacking Checklist Basic Setup Setting the Date and Time Setting the Reception Mode Blocking Unwanted Faxes Print specifications IntroductionSpecifications Fax specifications Network and general specifications Dimensions Power requirementsPower consumption Weight Important safety information Trademark information R key A Look at the Operation Panel1 SPEAKER key SPEED DIAL key This displays messages and prompts to help you operate the machine START key RESOLUTION keyPRINT HOLD key Arrow keys DEL key Letter keysSYMBOL key Caps Lock key Unpacking Checklist 1. InstallationPoints to keep in mind when setting up Basic Setup Basic SetupConnecting the handset Attaching the trays 1. Installation Connecting the power cord Connecting the telephone line cord Affixing the Rapid Key labels Connecting the machine to your network Switch/Hub Installing the Toner Cartridge and Drum Cartridge Installing the Toner Cartridge and Drum Cartridge 3 Open the side cover 2 Press the release ➊ and open the front cover ➋4 Remove the new drum cartridge from its packaging compartment, sliding it along the guides 5 Insert the drum cartridge into the print6 Remove the new toner cartridge from 7 Grasp the cartridge handle and insert Resetting the drum counter Manually resetting the toner counter Loading Printing Paper Loading Printing Paper Entering Your Name and Fax Number Entering Your Name and Fax Setting the Date and Time Setting the Date and Time 1. Installation Speaker volume Setting the Reception ModeVolume Adjustment Setting the Reception Mode Ringer Volume Adjustment Introduction Setting up Network Scanning2. Network Scanning IP address Checking your IP address and the connection 2. Network Scanning If the machine is unable to communicate Accessing the machine’s Web page E-mail settingsIf password protection has been enabled for the Web page Configuring the e-mail settings in the Web page in SMTP Server For the Port Number, “25” is normally entered Using the machine’s operation panel to configure e-mail settings E-mail settings on the machine’s operation panel Storing E-mail Addresses Using the Web page to store e-mail addressesStoring E-mail Addresses Editing or deleting a destination in the Web page 2. Network Scanning Using the operation panel to store e-mail addresses Editing and clearing stored destinations Search Press or until the destination appears in the display Scan to E-mail Transmission Scan to E-mail Transmission 3 Enter the destination e-mail address using one of the following 7 Press START to begin transmission SERVER ERROR Error messagesCONNECTION ERROR SERVER ERROR / SMTP-AUTH Network Settings Network Settings Initializing the network settings Storing a Scan to Folder destination Scan to FolderScan to Folder \\ComputerA\Product Planning\NetworkScanDocs Scan to Folder Transmission 6 Press START to begin transmission 3. Sending Faxes Minimum document size and weightMaximum document size and weight Transmittable Documents Other restrictions Loading the DocumentLoading the Document Sending Contrast settings Adjusting the Resolution and ContrastResolution settings Adjusting the Resolution and Contrast 1 Load the documents one or more times until the desired resolution andcontrast settings appear in the display 2 Press Sending a Fax by Normal Manual Dialling Sending a Fax by Normal Manual Dialling 5 When you hear the fax tone, press START . Replace the handset Page counter for Normal manual Dialling Storing fax numbers Sending a Fax by Automatic DiallingSending a Fax by Automatic Dialling If you are on a PBX and the number you are storing is for an outside line, and you have configured the PBX CONNECTION setting for automatic Sending Editing and clearing auto-dial numbers Sending Using an auto-dial number to send a fax Making a voice call with an auto-dial number Sending a fax by Direct Keypad Dialling 3 Check the display. If the number shown is correct, press START Using the REDIAL keyAutomatic redialling If the number is not correct, press Checking and cancelling stored fax jobs Using AUTO Mode 4. Receiving Faxes Using MANUAL Mode Using MANUAL ModeAnswering on the machine’s handset Receiving Reception to Memory Reception to Memory 5. Printing Installing the Printer Driver5. Printing Removing the printer driver Printing a Document From an Application Printing a Document From an Application Selecting Print Settings Selecting Print Settings Page Layout tab Paper tab Advanced tab 6. Making Copies Originals 6. Making Copies If MEMORY FULL appears 7. Special Functions Broadcasting If the memory becomes full 7. Special Functions Broadcasting using a Group Key Storing destinations in Group Keys and enter a 3-digit Speed Dial number When you have finished entering the destinations, press START Blocking Unwanted Faxes Blocking Unwanted Faxes7. Special Functions Editing and clearing Anti Junk numbers Duplex Scanning Duplex Scanning Print Hold Setting the Print Hold codePrint Hold 1 Press PRINT HOLD , then press until ACTIVATE PRINT HOLD appears Activating Print HoldPrinting received faxes 2 Press 3 Press to select “YES” Deactivating Print Hold Clearing the Print Hold code Receiving Faxes to E-mail/Folder Receiving Faxes to E-mail/Folder 3 Press to select “SET” Activating and deactivating Fax to E-mail/Folder Printing forwarded faxes Enabling the polling key Using polling to request fax transmissionPolling Requesting a Fax Polling Requesting a Fax Being polled Memory polling Clearing a memory polling document Polling security Storing fax numbers for polling permission Editing and clearing polling permission numbers Timer Transmission Timer Transmission 9 Press START Checking and cancelling stored timer transmission jobs Option Settings 8. Option SettingsOption Settings Option Settings NUMBER OF 8. Option Settings key before dialing When this is done, unless you press theoutside line when you dial on the machine there will be no need to ON to have the machine sound a beep each time a RECEIVE Initial setting AUTOSEARCH BY RATIO 9. Checking Stored Information Printing lists Checking how many Entry mode items have been stored 9. Checking Information Headings in the Transaction Report Transaction ReportTransaction Report Cleaning the Scanning Glass and Rollers 10. Maintenance10. Maintenance swab Cleaning the housing 10. Maintenance Cleaning the Paper Feed Roller Cleaning the Paper Feed Roller Replacing the Toner Cartridge Replacing the Toner Cartridge 3 Open the side cover 4 Push the toner cartridge handle to the 5 Continue from Step 6 on page 19 to install the new toner cartridgeleft and then pull the toner cartridge out of the compartment Replacing the drum cartridge Replacing the Drum CartridgeViewing the total number of pages printed Replacing the Drum Cartridge Open the side cover Push the toner cartridge handle to the 6 Remove the new drum cartridge from its packaging top cover Steps 7 and 8 on page When the display shows TONER EXCHANGED? / 1 = NEW, 2 = OLDWhen finished, reset the drum cartridge counter as explained on page press for “OLD” and then START Steps 9 and 10 on pages 20 and Line error 11. TroubleshootingProblems and Solutions 11. Trouble- shooting make sure that it is responding you should hear a fax Dialling and fax transmission problemscorrect jack. See Connecting the handset on page Noise on the telephone line may cause distortion. Try document image does not Fax reception problemsMake sure that the document is loaded properly in the No reception occurs when Copying problems Check the size and weight of the document see page General problemsIf a beep sound is not made when you press the keys The toner cartridge may need replacement see page Display messages Messages and SignalsMessages and Signals message will alternate with this message to indicate the is not possible, resolve the problem so that printing canmemory, see If the memory becomes full on page then plug it back in. If the message still appears, call for Messages and Signals Audible signals The toner cartridge is almost out of toner approximately Clearing a jammed document Clearing Paper JamsClearing Paper Jams 3 Make sure the left end of the roller is inserted correctly in its holder ➊ Clearing jammed printing paper 4 If the jammed paper is protruding from Clearing Paper Jams Index Page 2. In other Countries outside the EU Please contact your local authority for further details 2. In anderen Ländern außerhalb der EU Wenn Ihre gebrauchten Elektro- und Elektronikgeräte Batterien oder Akkus enthalten, sollten diese vorher entnommen und gemäß örtlich geltenden Regelungen getrennt entsorgt werden 2. Pays hors de lUnion européenne 1. Au sein de lUnion européenneB. Informations sur la mise au rebut à lintention des entreprises 2. In paesi che non fanno parte dellUE 2. En otros países fuera de la Unión Europea Si el producto se utiliza en una empresa y quiere desecharlo 1. Na União Europeia 2. Em outros Países fora da UE B Information om återvinning för företag 1. EU-länder 2. Länder utanför EUOBS! Kasta inte denna produkt i soporna B. Informasjon om gjenvinning og gjenbruk for virksomheter 1. I EU - land2. I land utenfor EU 1. Innenfor EU 2. Muissa maissa EUn ulkopuolella B. Hävitysohjeet yrityskäyttäjille. 1. Euroopan unionissa 2. I lande uden for EU 1. Inden for EUB. Oplysninger om kassering og genbrug for virksomheder 2. In andere landen buiten de Europese Unie 1. In de Europese UnieB. Informatie over afvalverwijdering voor bedrijven 1. Στην Ευρωπαϊκή Ένωση A. Πληροφορίες σχετικά µε την απόρριψη εξοπλισµού οικιακή χρήση2. Σε άλλες χώρες εκτός της ΕΕ 2. Kraje pozaunijne 1. W krajach Unii EuropejskiejB. Informacje dla użytkowników biznesowych dotyczące usuwania odpadów 2. V ostatních zemích mimo Evropskou unii Upozornění Toto zařízení nelikvidujte v běžných odpadkových koších 2. V ostatných štátoch mimo EÚ Poda implementácie v jednotlivých členských štátoch môžu domácnosti v štátoch EÚ vráti použité elektrické a elektronické zariadenia na určené zberné miesta bez poplatkov 2. V državah zunaj EU B. Informacije o odlaganju za poslovne uporabnike 1. V Evropski uniji 1. Az Európai Unióban 2. Az EU-n kívüli egyéb országokban B. Info seadmete äraviskamise kohta äriklientidele. 1. Euroopa Liidus 2. Muudes riikides väljaspool ELiPalun võtke täpsustamiseks ühendust oma kohaliku asutusega 1. Eiropas Savienībā 2. Citās valstīs ārpus ESB. Informācija par izmešanu korporatīviem lietotājiem Ja produktu izmanto korporatīviem mērķiem, un jūs vēlaties to izmest 2. Ne ES šalyse 1. Europos SąjungojeB. Informacija apie gaminių išmetimą verslo vartotojams A. Informaþii pentru utilizatorii casnici 1. În Uniunea Europeanã 2. În alte þãri din afara Uniunii Europene 2. Õ ÏÈ˘Ê ÁÚÏÍ˝Ê ÊÙËû˝ ›Ã A. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ÎÓÚÏ¯¬ÊÚ¯ÔÊ ¸ÍÁÚ˝Ê Ó˙ÍˆÊ˝ÁÚËÍ1. Õ ›ËÏÓÎ¯ıÁˆÊ˛ Áû√Ù B. À˝ÂÓÏ˙Í˚Ê˛ ÙÍ ÊÙ‰ËûÏÔ˛˝¯ÚÓ ÙÍ ¬ÊÙ˝¯Á ÎÓÚÏ¯¬ÊÚ¯ÔÊ VAROITUS! LAITTEEN KÄYTTÄMINEN MUULLA SHARP CORPORATION SHARP ELECTRONICS EUROPE GMBHSHARP ELECTRONICS NORDIC AB Infolinia