Hitachi US7070447-001 manual Chapter Introduction Purpose of the Guide, Basic Troubleshooting Tips

Chapter 1

Introduction

Purpose of the Guide

The purpose of this troubleshooting guide is to assist users in understanding, identifying and diagnosing network related problems in a switched network environment. Additionally, the guide allows users to gain a better understanding of the Hitachi’s HiSpeed switch functionality, features, and performance.

Note: This guide is not intended to replace any of the HiSpeed User and Installation Guides. It is designed as a troubleshooting tool only and serves to compliment existing HiSpeed documentation.

Basic Troubleshooting Tips

To isolate a network-related problem, one approach is to first eliminate all known possibilities. This methodology is referred to as ‘divide and conquer.’ By using this technique, the problemis divided into smaller components, making it easier to isolate and identify the problem. To avoid overlooking the obvious when focusing on a specific problem, ask yourself the following questions:

❒Has this functionality ever worked before? When did this problem start happening?

❒What recent changes have been made to the network? Software upgrade? Devices added to the network?

❒Are you running the latest version of software?

❒Do you have the latest version of Release Notes?

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