QuietCare_Console_OM_Rev1.qx 8/25/06 1:32 PM Page 12
Troubleshooting
PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
The unit is on (the lights are illuminated) but I don't see any moisture
Cool Moisture humidifiers produce | Monitor the water level in your tank/base. |
invisible mist. You will not see the | If you notice a decrease in the water tank |
moisture but you will feel cool air coming | over a 24hr. Period your unit is running |
from the unit. | normally. |
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Unit is out of water | Refill and reinstall water tank |
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Humidity level is set too low | Reset humidity to a higher level. If you |
| have a manual humidistat/knob (Models |
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| clockwise to the end. |
| Unit is not on level surface | Place the unit on a firm, flat, and level |
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| surface |
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| There is too much moisture inside the | Turn off the power and completely dry out |
| unit | the unit |
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| Filter has not absorbed water | Wait 15 minutes so the filter gets fully |
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| absorbed or soak your filter in water. (Do |
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| not squeeze or wring out the filter) See |
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| filling instructions for more information. |
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| Mineral buildup in water tray | See Cleaning instructions. Regular |
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| cleaning is recommended to keep the unit |
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| functioning properly. |
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| Filter needs to be replaced | If your filter is discolored, clogged or torn |
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| replace your filter (Model |
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| retailer where you purchased your unit or |
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| call |
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The unit is not running; no | Not plugged in properly | Check the polarized plug to ensure it is |
lights are illuminated |
| fully inserted in the wall |
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| Airflow obstruction | Check airflow. Are there any obstructions |
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| preventing airflow? |
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| Unit is off due to timer | Press Power button |
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| Power unit is not installed properly | Reinstall the power unit |
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Humidity level was set but | Humidity level is set too low | Reset humidity to a higher level. If you |
unit does not start |
| have a manual humidistat/knob (Models |
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| |
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| clockwise to the end. |
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Humidity level was set but | Humidity level is set too high | Reset humidity to a lower level. |
the unit does not shut off |
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