Your Horizon Fitness elliptical is designed to be reliable and maintenance free. However, if you do experience problems with your elliptical, please reference the troubleshooting guide listed below.
PROBLEM: There is no display on the console.
SOLUTION: Remove the console and verify that the console cable is attached properly, making sure that the cable is securely inserted into the console. On the (CSE3HR), check power cords to ensure they are properly plugged in.
PROBLEM: The elliptical makes a squeaking or chirping noise.
SOLUTION: Loosen all bolts attached during the assembly process, grease the threads and tighten again.
PROBLEM: The resistance levels seem to be incorrect, seeming too hard or too easy.
SOLUTION: Reset the console and allow the resistance to reset to the default position. Restart the console and retry the resistance levels.
PROBLEM: Roller wheels appear to be leaving particles on the guide rails.
SOLUTION: This is considered normal wear of the elliptical wheels. To remove, simply wipe off the roller wheels and guide rails with a damp cloth.
HEART RATE TROUBLESHOOTING
PROBLEM: There is no heart rate reading
SOLUTION: Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
SOLUTION: If you are using the chest strap, there may be a poor connection between the electrodes and the skin. Remoisten the electrodes with water.
SOLUTION: The chest strap may not be positioned properly. Reposition the chest strap. It may be necessary to experiment with the fit and position of the chest strap.
SOLUTION: Verify that the distance between the chest strap and the console is not beyond the rec- ommended range of 36 inches.
SOLUTION: The battery in the chest strap may be dead. Take the chest strap to a jewelry store or return to Horizon Fitness for a battery replacement.
PROBLEM: Erratic or Inconsistent Readout.
SOLUTION: This is often caused by dry electrodes or a loose chest strap. (CSE3HR only) Moisture on the rubber electrodes is required for proper operation. Try a more generous coating of water on the electrodes and tightening the chest strap.
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