Troubleshooting...
My appliance will not start...
●Is the appliance plugged in and switched ‘On’?
●Is the socket OK? Try plugging another appliance into the socket.
●Is the fuse in the appliance plug OK? If not, replace it. See ‘Electrical Supply’ page 2.
●Did you check the water supply was flowing before connecting the hoses to appliance inlet valves. See ‘Hot & Cold Fill’ page 6.
●Are the hoses correctly connected, unkinked and water supply taps to the appliance fully turned on? See ‘Installation’ pages 4, 5, 6 & 7.
●Have you pressed the ‘On/Off’ button? A green band is visible on selection.
●Have you pressed the ‘Start’ button?
●Have you closed the door firmly?
Steam is coming from the dispenser
drawer...
The appliance is designed to vent steam from the dispenser drawer during hot washes.
Suds are coming from the dispenser
drawer...
●Have you used the correct amount of detergent suitable for automatic washing appliances? See ‘Dispensing Liquid or powder Detergent’ page 18.
●If you have used the wrong type, flush out your appliance by selecting a rinse programme.
●Follow instructions on the detergent pack, taking into consideration load size, soiled loads and water hardness.
If the appliance is still not working contact:
Service
UK: 08709 066 066
Republic of Ireland:1850 302 200 you will be asked for the following information:-
●Name, address and post code
●Telephone number
●Model/serial number and colour, which can be found on the inside of the door
●Date of purchase
●Clear and concise details of
the query or fault. Remember you may be charged for a service call if a problem with your appliance is caused by incorrect installation or
misuse.
It will not pump out the water...
●Has the drain hose been installed correctly? See ‘Installation’ pages 4, 5, 6 & 7.
●Is the hose kinked? See ‘Installation’ pages 4, 5, 6 & 7.
●If you have connected your appliance to a sink waste system ensure that you have cut out the membrane on the under sink waste disposal unit, and check that the unit is not blocked with lint. See ‘Installation’ pages 4, 5, 6 & 7.
●Have you selected Rinse Hold? If so, cancel option. See ‘Wash Features’ page 15.
It’s Leaking...
●Are the fill hoses tightened correctly? Perhaps the washers are not sealing properly.
●Is the standpipe or household drain blocked? You will need to call a plumber if you cannot clear the blockage.
The programme takes a long time...
Some programmes do take a long time. If using programme ‘B’ we recommend that you select the optional wash feature ‘Time Saver’ which will reduce the wash time by
Other things which can extend programme times include:
●Low temperature or pressure of the incoming hot water. See ‘Installation’ pages 4, 5, 6 & 7.
●Certain optional wash features ie. ‘Rinse Hold’.
The door will not open...
●Have you selected Rinse Hold? If so, cancel. See ‘Optional Wash Features’ pages
●Has the programme finished?
Your appliance has an interlocking door system which cannot be opened when a programme has been selected, the appliance is switched
‘ON’ or when the 
symbol is displayed in
the Infobubble™. See ‘Getting to know your Appliance’ pages 8 & 9.
Approximately 1-2 minutes after completion of a
programme the 
symbol will disappear from the Infobubble™ display and the door can be opened.
The door release button is stuck...
Switch ‘OFF’ the mains On/Off button, wait
The dispenser drawer will not close properly...
●Is the drawer clogged with detergent? See ‘Cleaning’ page 19.
There is water in the fabric conditioner
compartment...
●Clean dispenser drawer and compartments. See ‘Cleaning’ page 19.
The laundry has not spun dry...
Your appliance may have an unbalanced wash load. Check that there is no water visible in the drum, it could be hot and spill out. Open the door, redistribute the washed clothes by hand and reselect the appropriate final spin option for Programme ‘G’ page 13.
If washing only one item add another to help balance the load.
●Did the water pump out? See ‘Installation’ pages 4, 5, 6 & 7.
●Did you use a short spin programme on a
It makes a noise or vibrates during a spin
programme...
If the noise is excessive you should check:
●Have the transit brackets been removed?
●Have you removed loose items such as coins etc... from the pockets as these can rattle about inside the appliance drum and cause damage.
●Have you adjusted the feet to stabilise the appliance? See ‘Installation’ pages 4, 5, 6 & 7.
The laundry is not dry after using a drying programme?
●Is the cold water switched on at the tap?
●Did you select the correct heat/time setting. See Choosing a Drying Programme on page 14.
●Was the laundry spun dry at the end of the wash programme? If not, select a spin and dry option to suit the fabric type of the load.
I cannot read the information displayed in
the Infobubble™...
●If a programme is running, the display should automatically be corrected when the next step of the programme starts. Press and hold either the ‘Cancel’ or a ‘Wash Programme’ button for 1 second and release. If the correct information is still not displayed in the Infobubble™, switch
‘OFF’ the machine using the mains On/Off button, wait 5 seconds and switch back on.
Note: This can be done whilst a programme is running as it will restart from where it was stopped.
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