How to contact HP | HP 1015 guide

How to contact HP

If you need to contact HP for service or support, use one of the following links:

●In the United States, see http://www.hp.com/support/lj1010

●In other countries/regions, see http://www.hp.com

106 Appendix C

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HP 1015 manual How to contact HP

Contents

Use Page User guide Copyright Information Contents Printing tasks Problemsolving Appendix D Ordering supplies Printer basics WWW links for drivers, software, and support Quick access to more informationWhere to look for more information User guide links Printer configurations Hp LaserJet Save time Printer featuresPrint with excellent quality Save money Walk around Hp LaserJet 1010 series printer Enww Printer control panel Priority input tray Media pathsMain input tray Printer media guides Output bin Print cartridge access Print cartridge door Printer software Installing printer softwareTo install the print driver for Windows Supported operating systems To install the print driver for Windows NT To install printer software for all other operating systems Printer properties driver Click Properties, or click Printing Preferences Print setting priorities To access the printer properties online helpPrinter properties online help Software for Macintosh computers Accessing the print driver Mac OSAccessing the print driver Mac OS X Click Print Center Printer connections Connecting the USB cableConnecting the parallel cable USB connections Media Choosing paper and other media Media to avoid Media that may damage the printer Optimizing print quality for media types Loading media Specific types of media Printing on transparencies or labels To print transparencies or labels Printing on envelopes Printing one envelope Printing multiple envelopes Printing on envelopes Printing on letterhead and preprinted forms To print letterhead or preprinted forms Printing on custom-sized media and cardstock To print on custom-sized media or cardstock Chapter Printing tasks Accessing the watermark feature Printing watermarks Accessing the multiple pages per sheet feature Printing on both sides of the paper manual duplexing To manually duplex Printing on both sides of the paper manual duplexing Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance Using HP print cartridges HP policy on non-HP print cartridges Storing print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Sets toner into the fabric Cleaning the printer Cleaning the print cartridge area Cleaning the printer Cleaning the printer media path Managing the printer Configuration report Printer information pagesDemo Using the hp toolbox Supported browsersTo view hp toolbox Hp toolbox sections Other links Troubleshooting tab Status tab Set up status alerts Alerts tabDocumentation tab Advanced printer settings window Settings tabInformation tab Chapter Problemsolving Is the Ready light on? Finding the solutionIs the printer set up correctly? Can you print a demo page? Does the printed page look like you expected? Is the print quality acceptable?Is the printer communicating with the computer? Contact HP support Cleaning Mode/Engine test Status light patterns Return to Finding the solution Media handling problems Media handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screen Printer software problems Printer software problems Problem Toner specks Improving print qualityLight print or faded Dropouts Toner smear Vertical linesGray background Loose toner Skew Vertical repetitive defectsMisformed characters Curl or wave Wrinkles or creases Toner scatter outline Clearing jams Typical media jam locations Removing a jammed Return to Finding the solution Cleaning the pickup roller Failure to complete this procedure might damage the printer Changing the pickup roller Enww Changing the pickup roller Changing the printer separation pad Changing the printer separation pad Chapter Printer specifications Specifications Printer specifications Environmental specificationsAcoustic emissions Printer specifications Electrical specifications1 Printer specifications Physical specifications Printer capacities and ratingsPort availability FCC compliance Environmental product stewardship program Protecting the environment Spare parts and supplies availability PaperMaterial restrictions For more information Material safety data sheet Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulationsKorean EMI statement Vcci statement Japan Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Appendix a Media specifications Printer media specifications Supported media sizes Guidelines for using media Paper usage Symptom Problem with paper SolutionPaper Labels TransparenciesLabel construction Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock and heavy media Card stock constructionCard stock guidelines Appendix B Warranty and licensing Hewlett-Packard software license agreement HP Software License Terms Hewlett-Packard limited warranty statement Limited warranty for print cartridge life Frequently asked questions Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering supplies Ordering suppliesOrdering information Description or use Order number Appendix D Ordering supplies Index Index Index Index Index Page Q2460-90909