HP 1015 Printer software problems

Solution

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install

the printer software from the CD-ROM. Plug the power cord

back into the printer.

Note

Close any applications that are running. To close an application

that has an icon in the system tray, right-click the icon and select Close or Disable.

● Try plugging the USB cable into a different USB port on the PC.

● If you are trying to print to a shared printer, in the Windows system tray, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the

Add Printer Wizard.

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install

the printer software from the CD-ROM. Plug the power cord

back into the printer.

Note

Close any applications that are running. To close an application

that has an icon in the system tray, right-click the icon and select Close or Disable.

● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

● If necessary, run the Disk Defragmenter, and reinstall the printer software.

● Reinstall the printer software. In the Windows system tray, click Start, select Programs, and select HP LaserJet 1010, and click Uninstall. Unplug the power cord from the printer. Install

the printer software from the CD-ROM. Plug the power cord

back into the printer.

Note

Close any applications that are running. To close an application

that has an icon in the system tray, right-click the icon and select Close or Disable.

ENWW

Printer software problems

Printer software problems

Problem

A printer driver for the HP LaserJet

1010 series printer is not visible in the Printer folder.

An error message was displayed during the software installation

The printer is in Ready mode, but nothing prints

Return to Finding the solution.

64 Chapter 6

Contents

Page Page Page Page Contents 3 Printing tasks 4 Maintenance 5 Managing the printer 6 Problemsolving Appendix A Printer specifications Appendix B Media specifications Appendix C Warranty and licensing Appendix D Ordering supplies Index 1 Printer basics Quick access to more information WWW links for drivers, software, and support User guide links Where to look for more information Printer configurations hp LaserJet Printer features Print with excellent quality Save time Save money Create professional documents Walk around hp LaserJet 1010 series printer Page Printer control panel Media paths Main input tray Priority input tray Printer media guides Output bin Print cartridge access Print cartridge door Printer software Supported operating systems Installing printer software To install the print driver for Windows NT To install printer software for all other operating systems Printer properties (driver) Print setting priorities Printer properties online help Software for Macintosh computers Printer connections USB connections Parallel connections 2 Media Choosing paper and other media Media to avoid Media that may damage the printer Optimizing print quality for media types Loading media Specific types of media Printing on transparencies or labels To print transparencies or labels Printing on envelopes Printing one envelope Printing multiple envelopes Page Printing on letterhead and preprinted forms To print letterhead or preprinted forms Printing on custom-sizedmedia and cardstock To print on custom-sizedmedia or cardstock Page 3 Printing tasks Printing watermarks Accessing the watermark feature Printing multiple pages on a single sheet of paper (N-upprinting) Accessing the multiple pages per sheet feature Printing on both sides of the paper (manual duplexing) To manually duplex Page Printing booklets Page Canceling a print job Understanding print quality settings Using EconoMode (Saves toner) 4 Maintenance Using HP print cartridges HP policy on non-HPprint cartridges Storing print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Page Cleaning the printer Cleaning the print cartridge area Page Cleaning the printer media path 5 Managing the printer Printer information pages Demo page Configuration report Using the hp toolbox Supported browsers To view hp toolbox hp toolbox sections Other links Status tab Troubleshooting tab Alerts tab Documentation tab Advanced printer settings window Page 6 Problemsolving Finding the solution Step 1: Is the printer set up correctly Step 2: Is the Ready light on Step 3: Can you print a demo page Step 4: Is the print quality acceptable Step 5: Is the printer communicating with the computer Step 6: Does the printed page look like you expected Status light patterns Page Media handling problems Printed page is different than what appeared on screen Printer software problems Improving print quality Light print or faded Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Page skew Curl or wave Wrinkles or creases Toner scatter outline Clearing jams Typical media jam locations Removing a jammed page Page Cleaning the pickup roller Changing the pickup roller Page Page Changing the printer separation pad Page Page A Printer specifications Specifications Page Page FCC compliance Environmental product stewardship program Protecting the environment HP printing supplies returns and recycling program information Paper Material restrictions Spare parts and supplies availability For more information Material safety data sheet Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulations Korean EMI statement VCCI statement (Japan) Laser statement for Finland Page B Media specifications Printer media specifications Supported media sizes Guidelines for using media Paper Labels Transparencies Envelopes Card stock and heavy media Page C Warranty and licensing Hewlett-Packardsoftware license agreement Hewlett-Packardlimited warranty statement Limited warranty for print cartridge life Hardware service Extended warranty Guidelines for repacking the printer How to contact HP D Ordering supplies Ordering supplies Page Index