Problemsolving | HP 1015 manual

6 Problemsolving

This chapter provides information on the following topics:

●Finding the solution

●Status light patterns

●Media handling problems

●Printed page is different than what appeared on screen

●Printer software problems

●Improving print quality

●Clearing jams

●Changing the pickup roller

●Cleaning the pickup roller

●Changing the printer separation pad

ENWW	Problemsolving 57

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HP 1015 manual Problemsolving

Contents

Use Page User guide Copyright Information Contents Printing tasks Problemsolving Appendix D Ordering supplies Printer basics Where to look for more information Quick access to more informationWWW links for drivers, software, and support User guide links Hp LaserJet Printer configurations Print with excellent quality Printer featuresSave time Save money Hp LaserJet 1010 series printer Walk around Enww Printer control panel Main input tray Media pathsPriority input tray Printer media guides Output bin Print cartridge door Print cartridge access To install the print driver for Windows Installing printer softwarePrinter software Supported operating systems To install printer software for all other operating systems To install the print driver for Windows NT Click Properties, or click Printing Preferences Printer properties driver Printer properties online help Print setting prioritiesTo access the printer properties online help Accessing the print driver Mac OS X Accessing the print driver Mac OSSoftware for Macintosh computers Click Print Center Connecting the parallel cable Connecting the USB cablePrinter connections USB connections Media Choosing paper and other media Media that may damage the printer Media to avoid Optimizing print quality for media types Specific types of media Loading media To print transparencies or labels Printing on transparencies or labels Printing one envelope Printing on envelopes Printing multiple envelopes Printing on envelopes To print letterhead or preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or cardstock Printing on custom-sized media and cardstock Chapter Printing tasks Printing watermarks Accessing the watermark feature Accessing the multiple pages per sheet feature To manually duplex Printing on both sides of the paper manual duplexing Printing on both sides of the paper manual duplexing Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance HP policy on non-HP print cartridges Using HP print cartridges Storing print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Sets toner into the fabric Cleaning the print cartridge area Cleaning the printer Cleaning the printer Cleaning the printer media path Managing the printer Demo Configuration reportPrinter information pages To view hp toolbox Using the hp toolboxSupported browsers Other links Hp toolbox sections Status tab Troubleshooting tab Documentation tab Set up status alertsAlerts tab Information tab Advanced printer settings windowSettings tab Chapter Problemsolving Is the printer set up correctly? Finding the solutionIs the Ready light on? Can you print a demo page? Is the printer communicating with the computer? Is the print quality acceptable?Does the printed page look like you expected? Contact HP support Status light patterns Cleaning Mode/Engine test Return to Finding the solution Media handling problems ProblemSolution Media handling problems Printed page is different than what appeared on screen Printed page problems Problem Solution Printer software problems Problem Printer software problems Light print or faded Improving print qualityToner specks Dropouts Gray background Vertical linesToner smear Loose toner Misformed characters Vertical repetitive defectsSkew Curl or wave Toner scatter outline Wrinkles or creases Typical media jam locations Clearing jams Removing a jammed Return to Finding the solution Cleaning the pickup roller Changing the pickup roller Failure to complete this procedure might damage the printer Enww Changing the pickup roller Changing the printer separation pad Changing the printer separation pad Chapter Printer specifications Acoustic emissions SpecificationsPrinter specifications Environmental specifications Printer specifications Electrical specifications1 Port availability Printer specifications Physical specificationsPrinter capacities and ratings FCC compliance Protecting the environment Environmental product stewardship program Material restrictions PaperSpare parts and supplies availability For more information Material safety data sheet Declaration of Conformity Regulatory statements Korean EMI statement Vcci statement Japan Laser safety statementCanadian DOC regulations Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Appendix a Media specifications Printer media specifications Supported media sizes Paper Guidelines for using mediaPaper usage Symptom Problem with paper Solution Label construction LabelsTransparencies Envelope construction EnvelopesEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Card stock and heavy mediaCard stock construction Appendix B Warranty and licensing HP Software License Terms Hewlett-Packard software license agreement Hewlett-Packard limited warranty statement Frequently asked questions Limited warranty for print cartridge life Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering information Description or use Order number Ordering suppliesOrdering supplies Appendix D Ordering supplies Index Index Index Index Index Page Q2460-90909