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HP LaserJet 1015 Step 4: Is the print quality acceptable, Step 5: Is the printer communicating with the computer, Step 6: Does the printed page look like you expected

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Step 4: Is the print quality acceptable?

Yes: If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer?

No: If the print quality is poor, see Improving print quality.

Verify that the print settings are correct for the media you are using.

See the Media chapter for information on adjusting the settings for various types of media. If you are unable to resolve the problem, Contact HP support.

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes: If the document prints, go to Step 6: Does the printed page look like you expected?

No: If the document does not print, see Printer software problems.

If you are unable to resolve the problem, Contact HP support.

Step 6: Does the printed page look like you expected?

Yes: The problem should be resolved. If it is not resolved, Contact HP support.

No: See Printed page is different than what appeared on screen.

If you are unable to resolve the problem, Contact HP support.

Contact HP support

●In the United States, see http://www.hp.com/support/lj1010

●In other countries/regions, see http://www.hp.com

ENWW	Finding the solution 59

Contents

Page Page Page Page Contents 3 Printing tasks 4 Maintenance 5 Managing the printer 6 Problemsolving Appendix A Printer specifications Appendix B Media specifications Appendix C Warranty and licensing Appendix D Ordering supplies Index 1 Printer basics Quick access to more information WWW links for drivers, software, and support User guide links Where to look for more information Printer configurations hp LaserJet Printer features Print with excellent quality Save time Save money Create professional documents Walk around hp LaserJet 1010 series printer Page Printer control panel Media paths Main input tray Priority input tray Printer media guides Output bin Print cartridge access Print cartridge door Printer software Supported operating systems Installing printer software To install the print driver for Windows NT To install printer software for all other operating systems Printer properties (driver) Print setting priorities Printer properties online help Software for Macintosh computers Printer connections USB connections Parallel connections 2 Media Choosing paper and other media Media to avoid Media that may damage the printer Optimizing print quality for media types Loading media Specific types of media Printing on transparencies or labels To print transparencies or labels Printing on envelopes Printing one envelope Printing multiple envelopes Page Printing on letterhead and preprinted forms To print letterhead or preprinted forms Printing on custom-sizedmedia and cardstock To print on custom-sizedmedia or cardstock Page 3 Printing tasks Printing watermarks Accessing the watermark feature Printing multiple pages on a single sheet of paper (N-upprinting) Accessing the multiple pages per sheet feature Printing on both sides of the paper (manual duplexing) To manually duplex Page Printing booklets Page Canceling a print job Understanding print quality settings Using EconoMode (Saves toner) 4 Maintenance Using HP print cartridges HP policy on non-HPprint cartridges Storing print cartridges Print cartridge life expectancy Saving toner Changing the print cartridge Page Cleaning the printer Cleaning the print cartridge area Page Cleaning the printer media path 5 Managing the printer Printer information pages Demo page Configuration report Using the hp toolbox Supported browsers To view hp toolbox hp toolbox sections Other links Status tab Troubleshooting tab Alerts tab Documentation tab Advanced printer settings window Page 6 Problemsolving Finding the solution Step 1: Is the printer set up correctly Step 2: Is the Ready light on Step 3: Can you print a demo page Step 4: Is the print quality acceptable Step 5: Is the printer communicating with the computer Step 6: Does the printed page look like you expected Status light patterns Page Media handling problems Printed page is different than what appeared on screen Printer software problems Improving print quality Light print or faded Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Page skew Curl or wave Wrinkles or creases Toner scatter outline Clearing jams Typical media jam locations Removing a jammed page Page Cleaning the pickup roller Changing the pickup roller Page Page Changing the printer separation pad Page Page A Printer specifications Specifications Page Page FCC compliance Environmental product stewardship program Protecting the environment HP printing supplies returns and recycling program information Paper Material restrictions Spare parts and supplies availability For more information Material safety data sheet Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulations Korean EMI statement VCCI statement (Japan) Laser statement for Finland Page B Media specifications Printer media specifications Supported media sizes Guidelines for using media Paper Labels Transparencies Envelopes Card stock and heavy media Page C Warranty and licensing Hewlett-Packardsoftware license agreement Hewlett-Packardlimited warranty statement Limited warranty for print cartridge life Hardware service Extended warranty Guidelines for repacking the printer How to contact HP D Ordering supplies Ordering supplies Page Index