Troubleshooting
Troubleshooting
Your problem may be listed in “LCD error messages” on page 63. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use
Fax problems
Problem | Solution |
The machine is not working, there is no display, and the buttons are not working.
Unplug the power cord and plug it in again. Check that your socket is live.
No dial tone. | Check that the phone line is connected properly to the port in |
| the bottom of the fax. Unplug and replug it. Make sure it clicks. |
| Check the phone socket in the wall by plugging in another |
| phone. |
Someone calls and gets a busy signal even though the fax is not busy.
This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets.
The numbers stored in memory do not dial correctly.
Make sure the numbers are programmed correctly. To print a Phone book list, see Print reports on page 51.
The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 71.
You cannot receive faxes | Check if TEL appears on the right side of the display. In TEL |
automatically. | mode, you cannot receive a fax automatically. Be sure the |
| handset is seated on the cradle properly. |
| If the ink is low, the fax will stop printing faxes. Replace the print |
| cartridge. |
| If the fax memory is full, the fax will stop answering the phone. |
| Load paper and print the faxes in memory to clear out the |
| memory. |
The machine cannot receive faxes manually.
Do not hang up the handset before pressing Start/Enter to receive a fax.
The machine does not send anything. Check that the document is loaded face down. Send should appear in the display after it dials. Check if the machine to which you are sending can receive your fax.
You cannot poll another machine.
The fax machine you are polling may be using a poll code (password).
The fax you received has blank bits on it.
The machine sending to you may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy.
Care and maintenance 66