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HP 1040 Fax, 1040xi Fax, 1050 Fax Print quality problems, Paper feeding problems

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Troubleshooting

Print quality problems

Problem	Solution

Light or blurred characters.	Check ink level as described in View ink level on page 55. To
	install a new print cartridge, see Replace the print cartridge on
	page 56.
	Make sure the print cartridge is installed correctly. To clean the
	print cartridge, see Maintain the print cartridge on page 59.

Smudged or dark characters.	Make sure the paper is straight and unwrinkled. Let ink dry
	before handling the paper. To clean the print cartridge, see
	Maintain the print cartridge on page 59.

Characters with white lines.	If Ink Low. Install new ink cartridge is displayed,
	install a new print cartridge as described in Replace the print
	cartridge on page 56.
	Remove and reinstall the print cartridge.
	Clean the print cartridge (see Maintain the print cartridge on
	page 59.)

Improperly formed or misaligned	Clean the print cartridge (see Clean the print cartridge nozzles
characters.	on page 59.)

Abnormal black horizontal lines	Clean the cartridge carrier (see Clean the cartridge carrier
	contacts on page 60.)

Paper feeding problems

Problem

Solution

Paper is jammed during printing.

Clear paper jam as described in Paper jams during printing on page 58.

Paper sticks together.	•	Make sure you have fewer than 50 sheets in the paper tray.
	•	Humid conditions may cause some paper to stick together.
		Take the paper out and fan the pages and replace.

Paper fails to feed.	Remove any obstructions inside the printer.

Multiple sheets of paper feed.

When loading paper, do not force the paper down into the printer. If multiple sheets have caused a paper jam, clear the paper jam. (see Paper jams during printing on page 58.)

Paper skews or buckles in the paper tray.

The paper tray can hold up to 50 sheets. Make sure the paper guides do not cause the paper to bow. When loading paper, do not force it down into the machine.

Care and maintenance 68

Contents

Page Page 1 Quick start 2 HP Fax basics 3 Additional features 4 Digital message center (HP 1050 Fax only) 5 Advanced faxing 6 Feature reference 7 Care and maintenance 8 Specifications and regulatory information Declaration of conformity 1Quick start Load documents to fax or copy Send a fax Receive a fax Make a copy 5.Press !"to select the reduction or enlargement percentage you want (50 –125) TIP: The maximum enlargement percent depends on the model you purchased 6.Press Copy to start copying or press Start/Enter to go to the next option Make a telephone call Use one of the following methods: •Pick up the handset and dial the number •HP 1050 Fax: Press the Speakerphone button and dial the number 2HP Fax basics The HP Fax features The HP 1050 Fax only Parts of the HP Fax Control Panel of HP FAX Page Figure 2-7 HP 1040 & HP 1050 Fax control panel—Middle 7Display: Displays menu items and messages from the HP Fax Figure 2-8 HP 1040 & HP 1050 Fax control panel—Rightside upper 11 Menu: Displays the options available for your HP 11Fax Figure 2-9 HP 1040 & HP 1050 Fax control panel—Rightside lower 13Copy: 14Start/Enter: 15Cancel: Figure 2-10 HP 1040 Fax only control panel—Rightmiddle Figure 2-11 HP 1050 Fax only control panel—Rightmiddle 16Mute/Search: 17 Speakerphone: The HP 1050 provides a fully functional speaker phone 18Redial/Pause: 20 Rcv. Mode/Contrast: menus The BASIC FAX menu ADVANCED FAX menu SET UP SOUND menu TOOLS menu SET UP TAM menu Loudspeaker—HP1040 Fax Speakerphone—HP1050 Fax Ready mode Menu buttons Most text fields Fax header telephone number Page Store a number in the phone book Print the phone book Dial from the phone book One-touchdialing Speed dialing Phone book dialing Paper types and sizes Document types and sizes Set document resolution and contrast for a single copy Ringer volume Speaker volume Automatic fax redial Receiving via an extension telephone (HP 1040 Fax only) 3Additional features Turn Caller ID on See who called with Caller ID Print a list of Caller ID numbers Add a junk fax number Delete a number Step 1—Teachthe HP Fax the ring pattern Step 2—Setup distinctive ring (DRPD) answer mode HP1040 Fax HP1050 Fax “Distinctive ring (DRPD)” Page 4Digital message center (HP 1050 Fax only) Record your greeting Play your greeting Play back new messages only Play back all messages Skip or repeat messages Repeating a message or skipping backwards Skipping a message Erase selected messages Erase all messages in memory Remote Password Access the message center Toll Saver Set up message paging Receive a message page Page 5Advanced faxing Delayed fax 2.Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter 3.Select Set Delayed Fax by pressing !" and press Start/Enter •You can enter 15 or 20 (depending on model) fax numbers into one job 5.Press Start/Enter when the number appears in the display Setting send polling Polling another fax to receive Forward faxes Page 6Feature reference Alarm sounds Key sounds Silent mode Automatic reports Reports you can print Reprinting faxes Clearing memory You can selectively clear information stored in your machine’s memory 2.Select what you want to delete by pressing !" and press Start/Enter Redial a number in memory 7Care and maintenance Print the self test Replace the print cartridge Page Document jams during transmission To clear document jam: Paper jams during printing If the paper is jammed in the printing area If the paper is jammed in the paper feed area Clean the print cartridge nozzles Wipe the print nozzles and contacts Clean the nozzles Clean the cartridge carrier contacts Clean the document scanner area Page Adjust the scanner 2.Scroll to Adjust Scanner by pressing !" and press Start/Enter •The machine starts to scan the document to adjust the scanner LCD error messages These are the error message that may display along with solutions for you Page Page Fax problems Page Print quality problems Paper feeding problems Digital Message Center problems Page 8Specifications and regulatory information Acceptable documents Print cartridge The HP Fax uses the following print cartridge HP 20 black inkjet print cartridge C6614 Product specifications The specifications are subject to change without notice Page A sample of ITU #1 test chart (reduced to 60.5%) Environmental product stewardship program Regulatory notices Page Declaration of conformity Use Hewlett-Packardsupport services Hewlett-PackardLIMITED WARRANTY STATEMENT