HP 1040 Fax, 1040xi Fax, 1050 Fax 73

Troubleshooting

Problem

Solution

Spots or lines missing from the fax you receive.

Check if the print cartridge is ok by making a copy. See Maintain the print cartridge on page 59. Check with the telephone company to see if your phone line is noisy.

You are receiving poor quality copies. The fax machine sending to you may have a dirty scan glass. Also, check with the telephone company to see if your phone line is noisy.

Some of the words on the fax you received appear stretched.

The machine sending to you had a temporary document jam.

Your machine does not make copies. Make sure your document is loaded face down.

There are lines on copies or documents you send.

Check your scan glass for marks and clean it (see Clean the document scanner area on page 61.)

The machine dials a number, but fails to make a connection with a remote fax machine.

The remote fax machine may be turned off or unable to answer incoming calls. Speak with the other fax operator to solve the problem.

You cannot store a document in memory.

There may not be enough memory available to hold the document you want to store. If the display shows a Memory Full message, do the following until you can store your document in memory:

Print all unprinted faxes in memory (see Reprinting faxes on page 52.)

Delete unneeded polling faxes, broadcast faxes, or delayed faxes (see To cancel the scheduled job on page 46.)

Blank areas appear at the bottom of each page or on continuation pages, with only a small strip of material printed at the top.

You may have selected the wrong paper size setting. To select the proper paper size, see Paper Size on page 13.

Image TCR is not working	You have the resolution set to SUPER FINE. Set the resolution to
	FINE.

Care and maintenance 67

Contents

Page Page 1 Quick start 2 HP Fax basics 3 Additional features 4 Digital message center (HP 1050 Fax only) 5 Advanced faxing 6 Feature reference 7 Care and maintenance 8 Specifications and regulatory information Declaration of conformity 1Quick start Load documents to fax or copy Send a fax Receive a fax Make a copy 5.Press !"to select the reduction or enlargement percentage you want (50 –125) TIP: The maximum enlargement percent depends on the model you purchased 6.Press Copy to start copying or press Start/Enter to go to the next option Make a telephone call Use one of the following methods: •Pick up the handset and dial the number •HP 1050 Fax: Press the Speakerphone button and dial the number 2HP Fax basics The HP Fax features The HP 1050 Fax only Parts of the HP Fax Control Panel of HP FAX Page Figure 2-7 HP 1040 & HP 1050 Fax control panel—Middle 7Display: Displays menu items and messages from the HP Fax Figure 2-8 HP 1040 & HP 1050 Fax control panel—Rightside upper 11 Menu: Displays the options available for your HP 11Fax Figure 2-9 HP 1040 & HP 1050 Fax control panel—Rightside lower 13Copy: 14Start/Enter: 15Cancel: Figure 2-10 HP 1040 Fax only control panel—Rightmiddle Figure 2-11 HP 1050 Fax only control panel—Rightmiddle 16Mute/Search: 17 Speakerphone: The HP 1050 provides a fully functional speaker phone 18Redial/Pause: 20 Rcv. Mode/Contrast: menus The BASIC FAX menu ADVANCED FAX menu SET UP SOUND menu TOOLS menu SET UP TAM menu Loudspeaker—HP1040 Fax Speakerphone—HP1050 Fax Ready mode Menu buttons Most text fields Fax header telephone number Page Store a number in the phone book Print the phone book Dial from the phone book One-touchdialing Speed dialing Phone book dialing Paper types and sizes Document types and sizes Set document resolution and contrast for a single copy Ringer volume Speaker volume Automatic fax redial Receiving via an extension telephone (HP 1040 Fax only) 3Additional features Turn Caller ID on See who called with Caller ID Print a list of Caller ID numbers Add a junk fax number Delete a number Step 1—Teachthe HP Fax the ring pattern Step 2—Setup distinctive ring (DRPD) answer mode HP1040 Fax HP1050 Fax “Distinctive ring (DRPD)” Page 4Digital message center (HP 1050 Fax only) Record your greeting Play your greeting Play back new messages only Play back all messages Skip or repeat messages Repeating a message or skipping backwards Skipping a message Erase selected messages Erase all messages in memory Remote Password Access the message center Toll Saver Set up message paging Receive a message page Page 5Advanced faxing Delayed fax 2.Press Menu repeatedly until ADVANCED FAX appears and press Start/Enter 3.Select Set Delayed Fax by pressing !" and press Start/Enter •You can enter 15 or 20 (depending on model) fax numbers into one job 5.Press Start/Enter when the number appears in the display Setting send polling Polling another fax to receive Forward faxes Page 6Feature reference Alarm sounds Key sounds Silent mode Automatic reports Reports you can print Reprinting faxes Clearing memory You can selectively clear information stored in your machine’s memory 2.Select what you want to delete by pressing !" and press Start/Enter Redial a number in memory 7Care and maintenance Print the self test Replace the print cartridge Page Document jams during transmission To clear document jam: Paper jams during printing If the paper is jammed in the printing area If the paper is jammed in the paper feed area Clean the print cartridge nozzles Wipe the print nozzles and contacts Clean the nozzles Clean the cartridge carrier contacts Clean the document scanner area Page Adjust the scanner 2.Scroll to Adjust Scanner by pressing !" and press Start/Enter •The machine starts to scan the document to adjust the scanner LCD error messages These are the error message that may display along with solutions for you Page Page Fax problems Page Print quality problems Paper feeding problems Digital Message Center problems Page 8Specifications and regulatory information Acceptable documents Print cartridge The HP Fax uses the following print cartridge HP 20 black inkjet print cartridge C6614 Product specifications The specifications are subject to change without notice Page A sample of ITU #1 test chart (reduced to 60.5%) Environmental product stewardship program Regulatory notices Page Declaration of conformity Use Hewlett-Packardsupport services Hewlett-PackardLIMITED WARRANTY STATEMENT