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23-p029c, 23-p020t, 23-p017c, 23-p027c, 23-p010, 23-p009, 21-h030z, 21-h130z manual User Guide
Models:
19-2011
Beats 23-n022
21-h130z
18-5009
23-p029c
18-5110
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33
33
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33 pages
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Troubleshooting
Specs
Install
Maintenance
Connecting to the Internet select models only
Symptom
Using HP PC Hardware Diagnostics UEFI
Setting up your computer
Cleaning procedures
Cleaning the keyboard or mouse
Page 1
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User Guide
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Contents
User Guide
Software terms
Product notice
Safety warning notice
iv Safety warning notice
Downloading HP PC Hardware Diagnostics UEFI to a USB device
Table of contents
How to get help
Operating specifications
Where to get help
Specifications
See Setting up your computer on page
1 Getting information
See Connecting to the Internet select models only on page
See System Recovery on page
2 Chapter 1 Getting information
Safety & Comfort Guide
Tasks
Instructions
2 Setting up your computer
Connecting to the Internet select models only
Using the keyboard and mouse
Using touch gestures
Using the action keys or hot keys
3 Navigating the screen
IconDescription
6 Chapter 3 Navigating the screen
Using the keyboard and mouse
Using Windows shortcut keys
IconDescription
4 Protecting your computer
Computer security features
Computer risk
Computer does not start
5 Troubleshooting
Symptom
Possible solution
Display monitor
Power
Keyboard and mouse with cable
Symptom
Possible solution
Symptom
Keyboard and mouse with cable
12 Chapter 5 Troubleshooting
Keyboard and mouse wireless
Symptom
Speakers and sound
Internet access
Symptom
Symptom
14 Chapter 5 Troubleshooting
Software troubleshooting
Symptom
Possible solution
Symptom
Software troubleshooting
Possible solution
Under Programs, select Uninstall a program
Choosing a system recovery method
6 System Recovery
System recovery options
System recovery from the Windows Start screen
System recovery from recovery media
System recovery at system startup
To create recovery media, see Creating recovery media on page
Choosing recovery media
Recovery media
Creating recovery media
To create a recovery USB flash drive 1. Close all open programs
Schedules and tasks
7 Maintenance
System Recovery on page 16 for further details
Weekly
Cleaning procedures
Cleaning your computer
Cleaning the display
Cleaning the computer vents
Cleaning the keyboard or mouse
Downloading HP PC Hardware Diagnostics UEFI to a USB device
8 Using HP PC Hardware Diagnostics UEFI
Operating specifications
9 Specifications
Factor
Metric
Where to get help
How to get help
10 Support information
Before upgrading your hardware
Customer support for repairs
T troubleshooting
Index