Software troubleshooting
Symptom | Possible solution |
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To resolve software | ● | Turn the computer off completely, and then turn it on again. |
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problems, try these | ● | Update the drivers. See “Updating device drivers,” in the next entry. |
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methods: |
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| ● | Restore your computer to a configuration that was in use before the software was installed. See "Microsoft |
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| System Restore," in this table. |
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| ● | Reinstall the software program or hardware driver. See “Software program and hardware driver |
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| reinstallation,” in this table. |
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| ● | Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This |
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| process erases all the data files that you have created. See System Recovery on page 16. |
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Updating device | Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one |
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drivers | does not solve your problem. |
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| 1. | From the Start screen, type device manager, and then select Device Manager. |
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| 2. | Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/ |
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| 4. | Select the Driver tab. |
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| 5. | To update a driver, select Update Driver, and then follow the |
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| – or – |
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| To revert to an earlier version of a driver, select Roll Back Driver, and then follow the |
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Microsoft System | If you have a problem that might be caused by software that you have installed on your computer, use System |
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Restore | Restore to return the computer to a previous restore point. You can also set restore points manually. |
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| IMPORTANT: Always use this System Restore procedure before you use the System Recovery program. |
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| To start a system restore or to add restore points manually: |
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| 1. | Close all open programs. |
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| 2. | From the Start screen, type control panel, and then select Control Panel. |
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| 3. | Select System and Security, select System, and then select System protection. |
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| 4. | Select the System protection tab on the System Properties screen. |
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| 5. | Follow the |
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