Power

Symptom

Possible solution

 

 

Computer does not

Press and hold the power button until the computer turns off. Then turn the computer on again.

turn off when the

 

power button is

 

pressed

 

 

 

Computer shuts

● The computer might be in an exceedingly hot environment. Let it cool down.

down automatically

● Be sure that computer air vents are not blocked. See Cleaning your computer on page 21.

 

 

NOTE: If your computer has an internal fan, be sure that the internal fan is running.

 

 

Display (monitor)

Symptom

Possible solution

 

 

Screen is blank, and

Reconnect the power cable to the back of the monitor and to the AC outlet.

monitor power light is not

 

 

Press the power button on the monitor.

lit

 

 

Screen is blank

Press the space bar on the keyboard or move the mouse to redisplay the screen image.

 

 

 

Press the Sleep button (select models only), or esc, to resume from Sleep mode.

 

 

 

Press the power button to turn on the computer.

 

 

 

Inspect the monitor cable for bent pins.

 

●

If any of the pins are bent, replace the monitor cable.

 

●

If no pins are bent, reconnect the monitor cable to the computer.

 

 

Images on the screen are

Adjust the monitor resolution setting in Windows.

too large or too small, or

1.

Right-click an empty area of the desktop, and then click Screen resolution.

the images are fuzzy

 

 

 

2.

Select a different resolution from the drop-down menu.

 

3.

Click Apply, and then click Keep changes.

NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor.

Keyboard and mouse (with cable)

Symptom

Possible solution

 

 

Keyboard commands

Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your

and typing are not

computer, and then restart your computer.

recognized by the

 

computer

 

Mouse (with cable) does not work or is not detected

Disconnect and reconnect the mouse cable to your computer.

If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.

10 Chapter 5 Troubleshooting

Page 15 Page 17
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HP Beats 23-n012, 23-p020t, 23-p029c, 23-p017c, 23-p027c, 23-p010 manual Power, Display monitor, Keyboard and mouse with cable
Page 15 Page 17

19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

The HP 19-2013w, 21-h130z, 19-2114, 23-p027c, and 21-h013w are part of HP’s line of all-in-one desktops designed for a variety of computing needs. These models showcase HP's commitment to merging functionality with modern aesthetics, offering users a powerful computing experience in a compact form factor.

The HP 19-2013w features a 19-inch display which delivers crisp visuals, making it ideal for everyday tasks such as browsing, word processing, and multimedia consumption. It is powered by Intel's reliable processors, providing a balanced performance for both casual users and professionals. The model's compact design allows it to fit seamlessly into any environment, saving valuable desk space.

The 21-h130z model steps up in terms of screen real estate with its 21.5-inch display, offering a more immersive viewing experience. This all-in-one desktop comes equipped with HP’s TouchSmart technology, allowing users to interact with their computer more intuitively. The integrated webcam and dual speakers enhance video conferences and entertainment, making it a good choice for those who engage in online meetings or enjoy streaming content.

The HP 19-2114 is another reliable choice, boasting similar attributes to the 19-2013w but with enhancements in processing power and graphics performance. This model is particularly suited for light gaming and multimedia editing, catering to users looking for versatility alongside everyday performance.

The HP 23-p027c ups the ante with a 23-inch Full HD display, offering vibrant colors and sharp detail. It integrates advanced features like multitouch capabilities, enabling users to navigate their systems with ease and efficiency. Additionally, its robust graphics card is perfect for more resource-intensive tasks, delivering a smooth experience whether for gaming or professional applications.

Finally, the HP 21-h013w combines stylish design with features aimed at productivity. With a quad-core processor and ample storage, it ensures smooth multitasking and effective management of files and software. HP's focus on sustainability and energy efficiency is reflected in this model, making it a responsible choice for environmentally conscious consumers.

In conclusion, these HP models cater to a wide array of user needs, balancing design, performance, and innovative technology to enhance everyday computing experiences.
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