Symptom

Possible solution

 

 

Cursor does not respond

Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be

to the arrow keys on the

used.

number keypad

 

 

 

 

 

Cursor does not respond

1.

Press alt+tab to navigate to an open program.

to mouse movement

2.

Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save

 

 

 

command on most—not all—programs).

 

3.

Repeat step 1 and step 2 to save changes in all open programs.

 

4.

Press the power button to turn off the computer.

 

5.

After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your

 

 

computer, and then restart your computer.

 

 

 

Keyboard and mouse (with cable) 11

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HP 19-2120xt, 23-p020t, 23-p029c, 23-p017c, 23-p027c, 23-p010, 23-p009, 21-h030z, 21-h130z, 21-h116 Keyboard and mouse with cable

19-2029w, 23-p009, 23-p020t, 19-2014, Beats - 23-n110xt specifications

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