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HP 23-p010, 23-p020t, 23-p029c, 23-p017c, 23-p027c, 23-p009, 21-h030z, 21-h116 iv Safety warning notice

Models: 19-2011 Beats 23-n022 21-h130z 18-5009 23-p029c 18-5110

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iv Safety warning notice

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HP 23-p010, 23-p020t, 23-p029c, 23-p017c, 23-p027c, 23-p009, 21-h030z, 21-h130z, 21-h116, 21-h013w manual iv Safety warning notice

Contents

User Guide Product notice Software termsSafety warning notice iv Safety warning notice Table of contents Downloading HP PC Hardware Diagnostics UEFI to a USB deviceOperating specifications How to get helpWhere to get help Specifications1 Getting information See Setting up your computer on pageSee Connecting to the Internet select models only on page See System Recovery on pageSafety & Comfort Guide 2 Chapter 1 Getting informationTasks Instructions2 Setting up your computer Connecting to the Internet select models only Using touch gestures Using the keyboard and mouseUsing the action keys or hot keys 3 Navigating the screen6 Chapter 3 Navigating the screen IconDescriptionUsing the keyboard and mouse Using Windows shortcut keysIconDescription 4 Protecting your computer Computer security featuresComputer risk 5 Troubleshooting Computer does not startSymptom Possible solutionPower Display monitorKeyboard and mouse with cable SymptomPossible solution SymptomKeyboard and mouse with cable 12 Chapter 5 Troubleshooting Keyboard and mouse wirelessSymptom Internet access Speakers and soundSymptom SymptomSoftware troubleshooting 14 Chapter 5 TroubleshootingSymptom Possible solutionSoftware troubleshooting SymptomPossible solution Under Programs, select Uninstall a program6 System Recovery Choosing a system recovery methodSystem recovery options System recovery from the Windows Start screenSystem recovery from recovery media System recovery at system startupTo create recovery media, see Creating recovery media on page Choosing recovery media Recovery mediaCreating recovery media To create a recovery USB flash drive 1. Close all open programs 7 Maintenance Schedules and tasksSystem Recovery on page 16 for further details WeeklyCleaning your computer Cleaning proceduresCleaning the display Cleaning the computer ventsCleaning the keyboard or mouse 8 Using HP PC Hardware Diagnostics UEFI Downloading HP PC Hardware Diagnostics UEFI to a USB device9 Specifications Operating specificationsFactor MetricWhere to get help How to get help10 Support information Customer support for repairs Before upgrading your hardwareIndex T troubleshooting